Administrative Coordinator

Stella Maris; Baltimore (MD); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Tuition reimbursement

Employee wellness

Job summary

Mercy Medical Center in Baltimore, MD is hiring an Administrative Coordinator to manage front desk operations, schedule patient appointments, and triage calls with care and professionalism.

The role involves updating patient demographics, preparing charts, handling records and dictation, and supporting billing with insurance referrals. Strong customer service and hospital experience preferred.

Qualifications

• High School Diploma or GED
• 2-3 years experience, preferably in a hospital setting

Responsibilities

• Schedule patient appointments and triage calls by importance/severity
• Manage front desk duties: review demographics, update records, prepare charts
• Copy medical records, process dictation, sort mail, handle disability forms
• Maintain knowledge of insurance requirements and referrals for accurate billing
• Display professional conduct with staff, physicians, patients and visitors

Education

High School Diploma or GED

2-3 years hospital setting experience

Job description

Summary

Join our Team at Mercy Medical Center - Now Hiring an Administrative Coordinator!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Administrative Coordinator is responsible for scheduling patient appointments, answering phones and triaging calls for importance and/or severity. Responsible for all front desk duties including, but not limited to, review of patient demographics and updating information in the computer system, preparing patient charts for daily clinic, copying medical records, processing patient dictation, sorting mail and filling out disability forms. Maintain current knowledge of insurance requirements and referrals for accurate billing submission. Exhibits professional conduct at all times and maintains a courteous and helpful approach to interactions with staff, physicians, patients and visitors.

Requirements

• High School Diploma or GED
• 2-3 years experience, preferrably in a hospital setting

Min

USD $21.98/Hr.

Max

USD $36.27/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.