Administrative Coordinator

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive health benefits

403(b) retirement plan

Paid Time Off

Tuition reimbursement

Mental Health resources

Disability benefits

Discounts on auto & home insurance

Mercy Rewards

Job summary

Mercy Medical Center in Baltimore is seeking an Administrative Coordinator to support daily clinic operations. The role focuses on scheduling patient appointments, answering and triaging calls, and maintaining accurate patient information across the electronic records system.

Responsibilities include processing medical records, preparing charts for daily clinic, and assisting with insurance/referrals for correct billing submission.

Qualifications

• High School Diploma or GED is required.
• 2-3 years experience in a hospital setting is preferred.

Responsibilities

• Schedule patient appointments.
• Answer phones and triage calls by importance/severity.
• Handle front desk duties including reviewing patient demographics and updating records in the system.
• Prepare patient charts for daily clinic and process medical records.
• Assist with insurance requirements and referrals for accurate billing submission.
• Maintain professional conduct and courteous interactions with staff, physicians, patients and visitors.

Education

High School Diploma or GED

Job description

Summary Join our Team at Mercy Medical Center - Now Hiring an Administrative Coordinator!

Summary Join our Team at Mercy Medical Center - Now Hiring an Administrative Coordinator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care.

Responsibilities

The Administrative Coordinator is responsible for scheduling patient appointments, answering phones and triaging calls for importance and/or severity. Responsible for all front desk duties including, but not limited to, review of patient demographics and updating information in the computer system, preparing patient charts for daily clinic, copying medical records, processing patient dictation, sorting mail and filling out disability forms. Maintain current knowledge of insurance requirements and referrals for accurate billing submission. Exhibits professional conduct at all times and maintains a courteous and helpful approach to interactions with staff, physicians, patients and visitors.

Requirements

• High School Diploma or GED
• 2-3 years experience, preferrably in a hospital setting

Min

USD $21.98/Hr.

Max

USD $36.27/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.