Administrative Customer Service Specialist — Growth & Training

Orkin, LLC in; Williston (VT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) plan with company match

Employee stock purchase plan

Paid Time Off

Paid Holidays

Training program

Medical benefits

Dental benefits

Vision benefits

Maternity coverage

Life insurance

Employee discounts

Tuition reimbursement

Scholarship awards

Job summary

Orkin is seeking a Customer Service Specialist (Administrative) in Williston, VT. You will answer calls, schedule and confirm service appointments, and help customers feel they've received on our promise.

You’ll use a Windows-based system to track routes, optimize schedules, and protect customer privacy while delivering accurate information. No industry experience required; training provided to support growth and success.

Qualifications

• High School diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based and web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and address route changes.
• Identify customer concerns and evaluate needs through active listening.
• Maintain accurate customer information in the database and document call results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and safeguard customer privacy.

Skills

Customer service

Communication

Microsoft Office

Attention to detail

Time management

Basic computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist (Administrative) in Williston, VT. You will answer calls, schedule and confirm service appointments, and help customers feel they've received on our promise.

You’ll use a Windows-based system to track routes, optimize schedules, and protect customer privacy while delivering accurate information. No industry experience required; training provided to support growth and success.