Administration / Customer Service

ServiceMaster RRH; Worcester (MA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Training & development

Holidays

Paid vacation

Job summary

ServiceMaster Dynamic Cleaning is seeking a detail-oriented customer service administrator for its Worcester, MA office. You will manage job administration, enter data in the CRM, and coordinate with project managers, insurers, and vendors to ensure accurate information.

The role requires strong phone-based customer service, the ability to multitask, and a collaborative team player with a focus on accuracy and reliability.

Qualifications

• Experience in phone-based customer service or call center environments.
• Ability to multitask and prioritize multiple job tasks in a fast-paced setting.
• Reliability and attention to detail in daily administrative work.

Responsibilities

• Enter new jobs into ServiceMaster CRM with customer and job details.
• Review job files and capture missing information.
• Answer calls, greet visitors, and resolve inquiries.
• Coordinate with project managers, insurance adjusters, vendors, and customers.
• Maintain accuracy across multiple databases for job information.
• Handle additional projects as needed.

Skills

Phone-based customer service

Multitasking

Prioritization

Self-motivated

Team player

Attention to detail

Tools

CRM system

Job description

Replies within 24 hours

ServiceMaster Dynamic Cleaning has been in business for over 25 years. We are an experienced and successful Disaster Restoration company that provides first-class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast-paced office seeking a detail-oriented customer service professional. This role is the go-to person for everything having to do with the administration of our jobs. Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy. A candidate should have a problem-solving mentality with a pleasant disposition. Reliability is a must.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Training & development

Key Responsibilities

• Enter in new jobs into ServiceMaster CRM, captures relevant customer and job information
• Reviewing information in job files and capturing additional information as needed
• Answers telephone calls, greets visitors, and resolves routine and complex inquiries
• Communicating with key people on jobs including project managers, insurance adjusters, vendors, and customers
• Utilizing multiple databases to ensure job information is accurate
• Additional projects on an as-needed basis

Key Skills

• Phone-based customer service experience - call center experience a plus
• Ability to multitask
• Ability to prioritize job tasks based on the company's daily schedule and needs
• Self motivated
• Works efficiently as a team member and individually
• Excellent attention to detail and ability to ask questions

Benefits

• Paid vacation
• Sick time
• Holidays
• 401K with match
• Medical and Dental insurance.

Compensation: $21.00 - $23.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.