Disaster Restoration Admin & Customer Care

ServiceMaster RRH; Worcester (MA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Training & development

Holidays

Paid vacation

Job summary

ServiceMaster Dynamic Cleaning is seeking a detail-oriented customer service administrator for its Worcester, MA office. You will manage job administration, enter data in the CRM, and coordinate with project managers, insurers, and vendors to ensure accurate information.

The role requires strong phone-based customer service, the ability to multitask, and a collaborative team player with a focus on accuracy and reliability.

Qualifications

• Experience in phone-based customer service or call center environments.
• Ability to multitask and prioritize multiple job tasks in a fast-paced setting.
• Reliability and attention to detail in daily administrative work.

Responsibilities

• Enter new jobs into ServiceMaster CRM with customer and job details.
• Review job files and capture missing information.
• Answer calls, greet visitors, and resolve inquiries.
• Coordinate with project managers, insurance adjusters, vendors, and customers.
• Maintain accuracy across multiple databases for job information.
• Handle additional projects as needed.

Skills

Phone-based customer service

Multitasking

Prioritization

Self-motivated

Team player

Attention to detail

Tools

CRM system

Job description

ServiceMaster Dynamic Cleaning is seeking a detail-oriented customer service administrator for its Worcester, MA office. You will manage job administration, enter data in the CRM, and coordinate with project managers, insurers, and vendors to ensure accurate information.

The role requires strong phone-based customer service, the ability to multitask, and a collaborative team player with a focus on accuracy and reliability.