Administration / Customer Service

ServiceMaster Dynamic Cleaning; Worcester (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Training & development

Job summary

ServiceMaster Dynamic Cleaning is seeking a detail-oriented customer service professional to administer job information and support a fast-paced office in Massachusetts. The role requires excellent telephone etiquette, flexibility, and accurate data handling.

The ideal candidate will be reliable, solve problems, and work well both as part of a team and individually. The position involves managing CRM entries, coordinating with project managers and vendors, and ensuring information accuracy

Qualifications

• Experience in phone-based customer service or call center roles.
• Ability to multitask and manage multiple job files.
• Strong attention to detail and accuracy in data handling.
• Problem-solving mindset with a pleasant disposition.

Responsibilities

• Enter new jobs into ServiceMaster CRM with client and job details.
• Review information in files and capture missing data.
• Answer calls, greet visitors, and resolve inquiries.
• Communicate with project managers, insurance adjusters, vendors, and customers.
• Use multiple databases to ensure accurate job information.
• Handle additional projects as needed.

Skills

Phone-based customer service

Multitasking

Prioritization

Self motivated

Team & independent work

Attention to detail

Tools

CRM software

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Training & development

ServiceMaster Dynamic Cleaning has been in business for over 25 years. We are an experienced and successful Disaster Restoration company that provides first-class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast-paced office seeking a detail-oriented customer service professional. This role is the go-to person for everything having to do with the administration of our jobs. Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy. A candidate should have a problem-solving mentality with a pleasant disposition. Reliability is a must.

Key Responsibilities

• Enter in new jobs into ServiceMaster CRM, captures relevant customer and job information
• Reviewing information in job files and capturing additional information as needed
• Answers telephone calls, greets visitors, and resolves routine and complex inquiries
• Communicating with key people on jobs including project managers, insurance adjusters, vendors, and customers
• Utilizing multiple databases to ensure job information is accurate
• Additional projects on an as-needed basis

Key Skills:

• Phone-based customer service experience - call center experience a plus
• Ability to multitask
• Ability to prioritize job tasks based on the company's daily schedule and needs
• Self motivated
• Works efficiently as a team member and individually
• Excellent attention to detail and ability to ask questions

Benefits:

• Paid vacation
• Sick time
• Holidays
• 401K with match
• Medical and Dental insurance.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.