Administration / Customer Service

ServiceMaster Clean of Fraser Valley; Worcester (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Training & development

Job summary

ServiceMaster Dynamic Cleaning is a disaster restoration company servicing Massachusetts and Rhode Island. We seek a detail-oriented customer service professional to manage administration and CRM data for jobs, including phone inquiries and coordination with project managers, vendors, and clients.

The role emphasizes excellent telephone etiquette, problem-solving, and reliability, supporting a fast-paced office environment with a focus on accuracy and teamwork.

Qualifications

• Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy.
• Candidate should have a problem-solving mentality with a pleasant disposition.
• Reliability is a must.

Responsibilities

• Enter new jobs into ServiceMaster CRM, captures relevant customer and job information
• Review information in job files and capture additional information as needed
• Answers telephone calls, greets visitors, and resolves routine and complex inquiries
• Communicating with key people on jobs including project managers, insurance adjusters, vendors, and customers
• Utilizing multiple databases to ensure job information is accurate
• Additional projects on an as-needed basis

Skills

Phone-based customer service

Multitasking

Task prioritization

Self-motivated

Teamwork

Attention to detail

Job description

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Training & development

ServiceMaster Dynamic Cleaning has been in business for over 25 years. We are an experienced and successful Disaster Restoration company that provides first-class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast-paced office seeking a detail-oriented customer service professional. This role is the go-to person for everything having to do with the administration of our jobs. Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy. A candidate should have a problem-solving mentality with a pleasant disposition. Reliability is a must.

Key Responsibilities

• Enter in new jobs into ServiceMaster CRM, captures relevant customer and job information
• Reviewing information in job files and capturing additional information as needed
• Answers telephone calls, greets visitors, and resolves routine and complex inquiries
• Communicating with key people on jobs including project managers, insurance adjusters, vendors, and customers
• Utilizing multiple databases to ensure job information is accurate
• Additional projects on an as-needed basis

Key Skills

• Phone-based customer service experience - call center experience a plus
• Ability to multitask
• Ability to prioritize job tasks based on the company's daily schedule and needs
• Self motivated
• Works efficiently as a team member and individually
• Excellent attention to detail and ability to ask questions

Benefits

• Paid vacation
• Sick time
• Holidays
• 401K with match
• Medical and Dental insurance.