Customer Care & Dispatch Specialist

MCSgo; Attleboro, Northern (MA, KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Chain Store Maintenance- an MCS Company in Attleboro, MA is seeking a Customer Service Representative to deliver exceptional support to customers and vendors. You will handle high call volumes, dispatch work orders, and coordinate with contractors to ensure timely service.

The role emphasizes clear communication via phone and email, accurate typing of estimates, and a strong attention to detail in a fast-paced office environment.

Qualifications

• High school diploma or equivalent work experience.
• Six months internal or relevant experience.
• Excellent written and verbal communication skills.
• Ability to multi-task and manage time in a fast-paced environment.
• Strong problem-solving and customer-service mindset.

Responsibilities

• Handle large volume of inbound and outbound calls.
• Dispatch work orders to appropriate contractors (including emergency and next day calls).
• Hire new contractors as needed.
• Following up via phone and email for schedule dates.
• Providing superior communication to the customers via phone, email or web-based platforms.
• Typing and providing estimates to customers.

Skills

Excellent written and verbal skills

Multi-tasking

Attention to detail

Teamwork

Time management

Education

High School Diploma or equivalent

Job description

Chain Store Maintenance- an MCS Company in Attleboro, MA is seeking a Customer Service Representative to deliver exceptional support to customers and vendors. You will handle high call volumes, dispatch work orders, and coordinate with contractors to ensure timely service.

The role emphasizes clear communication via phone and email, accurate typing of estimates, and a strong attention to detail in a fast-paced office environment.