Administrative Customer Service Representative

Ultimate Staffing Services; Cockeysville (MD); On-site; USD 28,000 - 34,000; Full time

Job summary

Ultimate Staffing Services in Hunt Valley, MD is seeking an Administrative Customer Service Representative on a temporary-to-hire basis. This full-time role focuses on delivering exceptional service while supporting daily office operations and CRM/ERP workflows.

You will handle inquiries, data entry, order processing, and scheduling, contributing to a collaborative, detail-oriented team. The position offers competitive pay and long-term growth potential.

Qualifications

• 2+ years of administrative or customer service experience.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Strong written and verbal communication.
• Excellent organizational and time-management abilities.
• Detail-oriented with ability to multitask.

Responsibilities

• Serve as first point of contact for customers and visitors.
• Answer and route phone calls and emails.
• Provide timely responses to inquiries.
• Enter and maintain accurate customer data.
• Process orders and service requests.
• Schedule appointments and meetings.
• Prepare correspondence and reports.
• Maintain filing systems (electronic and physical).
• Support multiple departments on projects.
• Perform data entry and ensure accuracy.
• Assist with general office operations and special projects.

Skills

Communication

Microsoft Office

Organization

Time management

Attention to detail

Customer-focused

Education

Associate degree

Tools

CRM

ERP

Database

Job description

Administrative Customer Service RepresentativeLocation: Hunt Valley Area, MD (21031)Job Type: Temporary-to-HireSchedule: Full-Time, Monday-FridayPay: $20-$25/hour, based on experience

About the Opportunity

A well-established organization in the Hunt Valley area is seeking a professional and customer-focused Administrative Customer Service Representative to join its team on a temporary-to-hire basis. This position offers an excellent opportunity for candidates who enjoy providing exceptional customer service while supporting day-to-day office operations.

Key Responsibilities

• Serve as the first point of contact for customers, clients, and visitors
• Answer and route incoming phone calls and emails
• Provide timely and professional responses to customer inquiries
• Enter and maintain accurate customer and account information
• Process orders, service requests, and documentation
• Schedule appointments, meetings, and follow-up communications
• Prepare correspondence, reports, and other administrative documents
• Maintain electronic and physical filing systems
• Support multiple departments with administrative projects and tasks
• Perform data entry and ensure accuracy of records
• Assist with general office operations and special projects as assigned

Qualifications

• 2+ years of administrative, customer service, call center, receptionist, or office support experience
• Strong communication and interpersonal skills
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
• Excellent organizational and time management abilities
• High attention to detail and accuracy
• Ability to prioritize tasks and manage multiple responsibilities
• Professional, positive, and customer-focused attitude

Preferred Qualifications

Experience in a fast-paced office environmentCRM, ERP, or database experienceExperience handling high-volume phone and email communicationsAssociate degree or equivalent work experience

Why Apply?

• Temporary-to-permanent opportunity with long-term career potential
• Competitive pay
• Gain experience with a growing organization
• Collaborative team environment
• Stable Monday-Friday schedule
• Opportunity to expand administrative and customer service skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.