Customer Service Representative

SGW Synthetic Grass Warehouse; Dallas (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental & Vision

401k

401k Matching

Job summary

SGW Synthetic Grass Warehouse in Dallas, TX is seeking a Customer Service Representative to provide essential administrative and customer service support, including order processing, inquiries, estimates, payments, and shipping coordination. This role collaborates with the on-site Sales Representative for larger accounts and maintains accurate order alignment.

The position emphasizes timely communication, product knowledge, and a proactive, professional attitude in a fast-paced environment.

Qualifications

• Pre-employment background check and drug screening required.
• Bilingual English/Spanish preferred but not required.
• Prior logistics experience a plus.
• Detail-oriented, professional attitude, and reliable.
• Proactive, self-motivated, and able to take initiative without requiring constant direction.
• Strong problem-solving skills with the ability to identify issues, determine appropriate resolutions, and follow through to completion.
• Strong time-management and organizational skills with the ability to prioritize responsibilities, meet deadlines, and manage multiple tasks.
• Demonstrated ability to follow through on commitments and ensure tasks and customer needs are completed in a timely manner.
• Ability to follow or provide verbal and written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Strong interpersonal skills to support customer service and effective communication with customers, sales representatives, and internal departments.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Intermediate computer operation skills.

Responsibilities

• Assist the on-site Sales Representative with larger customer accounts and provide ongoing support for account-related needs.
• Participate in Zoom calls and other virtual meetings with larger customer accounts alongside the Sales Representative as needed.
• Work closely with larger customer accounts to support ongoing communication, order coordination, follow-up, and customer service needs.
• Serve as a secondary point of contact for larger accounts and help maintain accurate and timely order alignment, including order status, product requirements, availability, shipping requirements, and customer timelines.
• Receives the public and answers questions in person, by email, and by telephone; responds to inquiries from employees and others and refers, when necessary, to the appropriate manager, co-worker, or department.
• Respond to customer inquiries regarding product specifications, features, pricing, and availability.
• Compose quotes, process orders, and create bills of lading and shipping labels.
• Assist customers in selecting appropriate products based on their needs.
• Resolve product-related concerns and escalat complex issues when necessary.
• Maintain up-to-date knowledge of company products and services.
• Follow all office safety policies and procedures.
• Process orders and receive payments.

Skills

Customer service

Bilingual (English/Spanish)

Sales support

Time management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Position:Customer Service Representative

Location: Dallas, TX

Job Id:176

# of Openings:1

Customer Service Representative

Job Type: Full Time

Schedule: Mon- Fri 7am to 4pm, Alternating Saturdays

Pay: $19-$22/hr DOE

Benefits: Medical, Dental & Vision, 401k, 401k Matching

Purpose of the Position:

The Customer Service Representative provides administrative and customer service support to ensure efficient daily operations and positive customer experience. This position assists the sales with customer inquiries, order processing, estimates, payments, shipping coordination, and record-keeping. The Customer Service Representative also provides support to the on-site Sales Representative by assisting with larger customer accounts and serving as a secondary point of contact to help maintain accurate and timely order alignment. The position is expected to follow all company policies and procedures and promote a safe, professional, and customer-focused work environment.

Key Responsibilities

• Assist the on-site Sales Representative with larger customer accounts and provide ongoing support for account-related needs.
• Participate in Zoom calls and other virtual meetings with larger customer accounts alongside the Sales Representative as needed.
• Work closely with larger customer accounts to support ongoing communication, order coordination, follow-up, and customer service needs.
• Serve as a secondary point of contact for larger accounts and help maintain accurate and timely order alignment, including order status, product requirements, availability, shipping requirements, and customer timelines.
• Receives the public and answers questions in person, by email, and by telephone; responds to inquiries from employees and others and refers, when necessary, to the appropriate manager, co-worker, or department.
• Respond to customer inquiries regarding product specifications, features, pricing, and availability.
• Compose quotes, process orders, and create bills of lading and shipping labels.
• Assist customers in selecting appropriate products based on their needs.
• Resolve product-related concerns and escalat complex issues when necessary.
• Maintain up-to-date knowledge of company products and services.
• Follow all office safety policies and procedures.
• Process orders and receive payments.

Qualifications

• Successful completion of a pre-employment background check and drug screening required.
• Bilingual in English/Spanish preferred but not required.
• Prior logistics experience a plus.
• Detail-oriented, professional attitude, and reliable.
• Proactive, self-motivated, and able to take initiative without requiring constant direction.
• Strong problem-solving skills with the ability to identify issues, determine appropriate resolutions, and follow through to completion.
• Strong time-management and organizational skills with the ability to prioritize responsibilities, meet deadlines, and manage multiple tasks.
• Demonstrated ability to follow through on commitments and ensure tasks and customer needs are completed in a timely manner.
• Ability to follow or provide verbal and written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Strong interpersonal skills to support customer service and effective communication with customers, sales representatives, and internal departments.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Intermediate computer operation skills.
• Proficiency with Microsoft Excel, Word, and Outlook.

Work Authorization & Pre-Employment Requirements

This position requires successful completion of a pre-employment background check and drug screening, where permitted by law.

EEO Statement

Synthetic Grass Warehouse (SGW), a TenCate Company, is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.