Administrative Coordinator I: Client Services & Intake

Consumer Direct Care Network; Wasilla, Northern (AK, KY); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation accrual

401(k) with company match

Life Insurance

Paid Sick Time

Flexible Spending Account

Employee Assistance Program

Job summary

Consumer Direct Care Network is seeking an Administrative Coordinator I in our Wasilla, AK office to manage intake and referrals, coordinate enrollment, and handle inquiries with accuracy and courtesy. You will support day-to-day operations and client advocacy while aligning with applicable regulations and MCO rules.

The role emphasizes strong customer service, clerical tasks, and coordinated workflow. A background screen is required; prior office experience is preferred and bilingual abilities

Qualifications

• High School Diploma or GED preferred.
• Previous office experience preferred.
• Combination of education and experience.
• Be able to successfully pass a background screening.

Responsibilities

• Provide excellent customer service to internal and external clients.
• Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
• Process forms and documents in relevant systems
• Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
• Comply with applicable legal requirements, standards, and policies, and procedures.
• Maintain the necessary skills and knowledge to coordinate workflow.
• Exhibit an intermediate level of computer efficiency.
• Demonstrate effective problem-solving and decision-making skills.
• Participate in professional development and training activities.
• Bi-lingual preferred in various locations
• Other duties as assigned

Skills

Customer service

Phone handling

Data entry

Bilingual preferred

Education

High School Diploma or GED

Job description

Consumer Direct Care Network is seeking an Administrative Coordinator I in our Wasilla, AK office to manage intake and referrals, coordinate enrollment, and handle inquiries with accuracy and courtesy. You will support day-to-day operations and client advocacy while aligning with applicable regulations and MCO rules.

The role emphasizes strong customer service, clerical tasks, and coordinated workflow. A background screen is required; prior office experience is preferred and bilingual abilities