Client Care & Intake Coordinator

ADP, Inc.; Anchorage (AK); On-site; USD 30,000 - 39,000; Full time

Job summary

ADP, Inc. in Anchorage, Alaska, seeks a Client Care Specialist One (CCS1).

This non-exempt, full-time role coordinates the intake process for new and returning clients, balancing friendly service with policy and billing requirements. You will manage referrals, collect client information, verify financial details, and act as a liaison among clients, programs, and the billing department to ensure clear understanding of anticipated costs before program intake.

Qualifications

• High School Diploma/G.E.D required.
• Two years’ experience with Medicaid regulations, billing, and QA preferred.
• Demonstrated customer service skills.
• Excellent writing and communication skills.
• Ability to work flexible hours including days and evenings.
• Valid Alaska driver’s license with a good driving record and ability to pass insurance screening.
• Must pass a criminal background check per state requirements.
• Own transportation may be required.

Responsibilities

• Manage referrals and client access to services
• Act as the main point of contact between clients, guardians, referrals, billing, and providers to facilitate communication and care coordination
• Oversee and track the POE (Point of Entry) process
• Input and track potential clients
• Obtain and vet registration documents
• Verify insurance eligibility and benefits
• Enter information to the EHR so claims go to the correct payer
• Initiate and track financial assistance applications
• Assist clients with Medicaid applications
• Communicate with Alaska Division of Public Assistance for Medicaid application status
• Schedule assessments and program intakes
• Schedule client appointments per VOA centralized scheduling processes
• Assist with telehealth appointment logistics
• Determine process inefficiencies and participate in process improvements
• Support other departments as needed via reports, oversight, projects, training, and communication
• CARF accreditation
• Alaska Division of Behavioral Health
• Health and Safety, including drills and building inspections
• Quality Assurance
• Data Analysis
• Internal and external audits
• Scans all paper-based documentation into the EHR for new and returning clients
• Sort and route mail, including opening and scanning all billing mail
• Maintain organization and cleanliness of assigned spaces
• Maintain client confidentiality per federal, state, and agency policy
• Perform other duties as assigned or required to meet essential functions

Skills

Customer service

Communication skills

Writing skills

Flexible hours

Travel readiness

Education

High School Diploma/ G.E.D

Health information management knowledge (preferred)

Job description

ADP, Inc. in Anchorage, Alaska, seeks a Client Care Specialist One (CCS1).

This non-exempt, full-time role coordinates the intake process for new and returning clients, balancing friendly service with policy and billing requirements. You will manage referrals, collect client information, verify financial details, and act as a liaison among clients, programs, and the billing department to ensure clear understanding of anticipated costs before program intake.