Administrative Coordinator: Intake & Customer Care

Consumer Direct Care Network; Hudson (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation accrued at 3.07 hours per pay

Profit-sharing for employees in good

Two Paid Floating Holidays

Paid Safe Sick Time accrued at 1 hour

401(k) Retirement plan & discretionary

Company-Paid Life Insurance

Supplemental Life, Accident, Critical,

Short and Long-Term Disability

Flexible Spending Account

Employee Assistance Program

Pet Insurance

Job summary

The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State regulations and MCO program rules. You will handle customer service across inbound and outbound calls, emails, messages, and chats, and coordinate daily intake and referral processes to support growth and development.

Responsibilities include processing enrollment paperwork, coordinating authorizations, and ensuring smooth day-to-day operations and client advocacy, with a focus on service quality

Qualifications

• High School Diploma or GED preferred.
• Previous office experience preferred.
• Combination of education and experience.
• Be able to successfully pass a background screening.

Responsibilities

• Provide excellent customer service to internal and external clients.
• Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
• Process forms and documents in relevant systems
• Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
• Comply with applicable legal requirements, standards, and policies, and procedures.
• Maintain the necessary skills and knowledge to coordinate workflow.
• Exhibit an intermediate level of computer efficiency.
• Demonstrate effective problem-solving and decision-making skills.
• Participate in professional development and training activities.
• Bi-lingual preferred in various locations
• Other duties as assigned

Skills

Customer service

Phone support

De-escalation

Data entry

MS Office

Bilingual

Education

High School Diploma or GED

Job description

The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State regulations and MCO program rules. You will handle customer service across inbound and outbound calls, emails, messages, and chats, and coordinate daily intake and referral processes to support growth and development.

Responsibilities include processing enrollment paperwork, coordinating authorizations, and ensuring smooth day-to-day operations and client advocacy, with a focus on service quality