Intake & Care Coordination Specialist II

Volunteers of America of Alaska; Anchorage (AK); On-site; USD 52,000 - 65,000; Full time

Job summary

Volunteers of America of Alaska is seeking a Client Care Specialist Two (CCS2) to coordinate the intake process for new and returning clients, manage referrals, collect client information, verify financial details, and schedule appointments.

The role serves as a liaison among clients, programs, and the billing department, balancing customer service with policy and ensuring clear understanding of anticipated costs for smooth program enrollment.

Qualifications

• High School Diploma or GED required or equivalent.
• Experience with Medicaid regulations, billing, and QA preferred.
• Strong written and verbal communication skills.

Responsibilities

• Manage referrals and client access to services.
• Input and track potential clients and registration documents.
• Verify insurance eligibility and benefits; initiate financial assistance as needed.
• Coordinate with stakeholders to align cost of care and program intake.
• Schedule assessments and program intakes; assist with telehealth logistics.

Skills

Customer service

Communication

Attention to detail

Time management

Flexibility

Education

High School Diploma/GED

Health information management education (preferred)

Job description

Volunteers of America of Alaska is seeking a Client Care Specialist Two (CCS2) to coordinate the intake process for new and returning clients, manage referrals, collect client information, verify financial details, and schedule appointments.

The role serves as a liaison among clients, programs, and the billing department, balancing customer service with policy and ensuring clear understanding of anticipated costs for smooth program enrollment.