Administrative Coordinator I - Customer Care & Admin

Consumer Direct Care Network; Richardson (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid time off and holidays

Professional training and development

Team-oriented, engaging work culture

Job summary

Consumer Direct Care Network is seeking an Administrative Coordinator I to coordinate administrative duties in compliance with federal/state regulations and MCO program rules. You will handle customer service, intake and referral processes, and enrollment documentation to support business growth.

The role requires effective communication, data entry, and routine clerical tasks in an office environment, with bilingual candidates preferred for various locations.

Qualifications

• High School Diploma or GED preferred.
• Previous office experience preferred.
• Combination of education and experience.
• Be able to successfully pass a background screening.

Responsibilities

• Provide excellent customer service to internal and external clients.
• Handle inbound/outbound calls and emails with accurate answers.
• De-escalate situations involving dissatisfied customers.
• Provide clerical support including mailing, scanning, faxing, and data entry.
• Process forms and documents in relevant systems.
• Support accounts receivable by auditing service authorizations and coordinating with MCO representatives.
• Comply with applicable legal requirements, standards, and policies.
• Maintain the necessary skills and knowledge to coordinate workflow.
• Exhibit an intermediate level of computer efficiency.
• Demonstrate effective problem-solving and decision-making skills.
• Participate in professional development and training activities.
• Bi-lingual preferred in various locations.
• Other duties as assigned

Skills

Customer service

Communication skills

De-escalation

Basic computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Data entry systems

Job description

Consumer Direct Care Network is seeking an Administrative Coordinator I to coordinate administrative duties in compliance with federal/state regulations and MCO program rules. You will handle customer service, intake and referral processes, and enrollment documentation to support business growth.

The role requires effective communication, data entry, and routine clerical tasks in an office environment, with bilingual candidates preferred for various locations.