Administrative Coordinator 3

LDH-Office of Public Health; New Orleans (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

LDH-Office of Public Health in New Orleans seeks a detail‑oriented administrative professional to support vital records operations. You will assist walk‑in customers, review applications, verify authority and fees, and route requests for processing.

You will handle confidential records and ensure data accuracy in LEERS, while delivering courteous service to Clerks of Court and the public. The role includes processing registrations, issuing licenses, and supporting daily vital records tasks with

Qualifications

• Two years of experience in administrative services.
• Experience substitution: every 15 semester hours earned credits six months of experience.

Responsibilities

• Assists walk-in customers with vital records requests, reviews applications and supporting documentation, verifies legal authority and fees, and routes requests for appropriate processing.
• Provides accurate and professional customer service regarding vital record services, fees, confidentiality, and disclosure requirements.
• Manages and processes incoming correspondence and certified/express mail, maintains records, verifies payments, creates cases in LEERS, and ensures documents are processed and maintained.
• Responds to a high volume of telephone calls, researches customer inquiries and document status in LEERS, routes calls, and escalates complex matters.
• Processes and reviews vital event registrations (birth, death, fetal death, marriage, divorce) and coordinates with record originators to resolve discrepancies.
• Issues and records marriage licenses and provides technical assistance regarding marriage license laws and procedures.

Skills

Accepting Direction

Demonstrating Accountability

Managing Resources

Using Data

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Be Part of the Work That Matters to Louisiana! Join the Louisiana Department of Health’s Center for Vital Records and Statistics and play a vital role in delivering essential services to the public. From assisting customers and supporting statewide vital record registration to protecting confidential records and ensuring data accuracy, this dynamic position offers opportunities to make a meaningful impact every day. With career progression built into the role, bring your skills to LDH and grow your career while serving the people of Louisiana!

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Duties:

• Assists walk-in customers with vital records requests, reviews applications and supporting documentation, verifies legal authority and fees, and routes requests for appropriate processing in accordance with Louisiana Vital Statistics laws.
• Provides accurate and professional customer service regarding vital record services, fees, confidentiality, and disclosure requirements, including responding to inquiries from Clerks of Court and the general public.
• Manages and processes incoming correspondence and certified and express mail, maintains required records, verifies payments, creates cases in LEERS, and ensures documents are processed and maintained according to established procedures.
• Responds to a high volume of telephone calls, researches customer inquiries and document status in LEERS, routes calls to appropriate units, processes information packet requests, and escalates complex matters when necessary.
• Processes and reviews vital event registrations, including birth, death, fetal death, marriage, and divorce records, ensuring submitted information is complete and accurate and coordinating with record originators to resolve discrepancies.
• Issues, accepts, and records marriage licenses and provides technical assistance to Clerks of Court, officiants, judges, clergy, and the public regarding Louisiana marriage license laws, procedures, and documentation.
• Supports daily Vital Records operations through inventory and surplus activities, document retention and destruction procedures, bank note reconciliation, staff training, meetings, required trainings, and other special projects as assigned.

Position-Specific Details:

Location: Office of Public Health / Bureau of Vital Records / Orleans Parish

Appointment Type: This position will be filled as aProbationary appointment

Cost Center: 326307310

Position Number(s): 55895

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.