Vital Records Admin Coordinator — Data & Customer Service

LDH-Office of Public Health; New Orleans (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

LDH-Office of Public Health in New Orleans seeks a detail‑oriented administrative professional to support vital records operations. You will assist walk‑in customers, review applications, verify authority and fees, and route requests for processing.

You will handle confidential records and ensure data accuracy in LEERS, while delivering courteous service to Clerks of Court and the public. The role includes processing registrations, issuing licenses, and supporting daily vital records tasks with

Qualifications

• Two years of experience in administrative services.
• Experience substitution: every 15 semester hours earned credits six months of experience.

Responsibilities

• Assists walk-in customers with vital records requests, reviews applications and supporting documentation, verifies legal authority and fees, and routes requests for appropriate processing.
• Provides accurate and professional customer service regarding vital record services, fees, confidentiality, and disclosure requirements.
• Manages and processes incoming correspondence and certified/express mail, maintains records, verifies payments, creates cases in LEERS, and ensures documents are processed and maintained.
• Responds to a high volume of telephone calls, researches customer inquiries and document status in LEERS, routes calls, and escalates complex matters.
• Processes and reviews vital event registrations (birth, death, fetal death, marriage, divorce) and coordinates with record originators to resolve discrepancies.
• Issues and records marriage licenses and provides technical assistance regarding marriage license laws and procedures.

Skills

Accepting Direction

Demonstrating Accountability

Managing Resources

Using Data

Job description

LDH-Office of Public Health in New Orleans seeks a detail‑oriented administrative professional to support vital records operations. You will assist walk‑in customers, review applications, verify authority and fees, and route requests for processing.

You will handle confidential records and ensure data accuracy in LEERS, while delivering courteous service to Clerks of Court and the public. The role includes processing registrations, issuing licenses, and supporting daily vital records tasks with