ADMINISTRATIVE COORDINATOR 4

State of Louisiana; Shreveport (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Louisiana Department of Health offers a front-line support role within Medical Vendor Administration / Eligibility Field Operations. The position focuses on Medicaid policies, case status, and application or renewal processes, delivering accurate responses to the public and maintaining case records in LaMEDS and EDMS.

The ideal candidate has three years of administrative services experience, strong data entry skills, and familiarity with LaMEDS.

Qualifications

• Three years of experience in administrative services.
• Experience handling Medicaid policies and program requirements is a plus.

Responsibilities

• Serves as front-line support to the public by responding to inquiries in person, by phone, and via email regarding Medicaid policies, program requirements, case status, and application or renewal processes.
• Processes statewide correspondence in a timely and accurate manner, including receiving, sorting, stamping, scanning, filing, and disposing of mail, email, and fax communications in accordance with policy and procedures.
• Updates LaMEDS case records by entering case status changes and detailed case notes, and performs related actions such as mailing requested documents, initiating case closures, and uploading/indexing documents in EDMS.
• Assists members with completing self-service portal change reports in LaMEDS, including updates to personal information, household composition, income, expenses, and requests for replacement Medicaid cards or case actions.
• Performs clerical and data entry functions in LaMEDS, including assigning or reassigning tasks to Medicaid analysts as appropriate to support workflow efficiency.
• Provides support to customer service and outreach efforts by assisting with high call volume inquiries, participating in outbound calling initiatives, and attending community events to share program information and resources.
• Performs administrative and operational support functions such as maintaining equipment and property records, managing office supply inventory, supporting safety activities, and operating office equipment to ensure efficient daily operations.

Skills

Customer service

Data entry

LaMEDS familiarity

Documentation

Tools

LaMEDS

EDMS

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about the Louisiana Department of Health

Looking to make a meaningful impact? Join LDH’s Medical Vendor Administration team and support critical Medicaid eligibility operations that serve communities across Louisiana. In this role, you’ll collaborate with leadership and program staff, apply complex policy, and help resolve issues that directly affect program success. If you’re detail-oriented, enjoy problem-solving, and want to be part of a mission-driven team, we encourage you to apply!

An ideal candidate should possess the following competencies:

• Accepting Direction : The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability : The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures : The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Managing Resources : The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Three years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Duties:

• Serves as front-line support to the public by responding to inquiries in person, by phone, and via email regarding Medicaid policies, program requirements, case status, and application or renewal processes.
• Processes statewide correspondence in a timely and accurate manner, including receiving, sorting, stamping, scanning, filing, and disposing of mail, email, and fax communications in accordance with policy and procedures.
• Updates LaMEDS case records by entering case status changes and detailed case notes, and performs related actions such as mailing requested documents, initiating case closures, and uploading/indexing documents in EDMS.
• Assists members with completing self-service portal change reports in LaMEDS, including updates to personal information, household composition, income, expenses, and requests for replacement Medicaid cards or case actions.
• Performs clerical and data entry functions in LaMEDS, including assigning or reassigning tasks to Medicaid analysts as appropriate to support workflow efficiency.
• Provides support to customer service and outreach efforts by assisting with high call volume inquiries, participating in outbound calling initiatives, and attending community events to share program information and resources.
• Performs administrative and operational support functions such as maintaining equipment and property records, managing office supply inventory, supporting safety activities, and operating office equipment to ensure efficient daily operations.

Position-Specific Details:

Location: Medical Vendor Administration / Eligibility Field Operations / Caddo Parish

Appointment Type: Probational

Cost Center: 305-2050408

Position Number(s): 158700

Contact Information:

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.