Administrative Clerk & Youth Programs Support

City of Baltimore, Department of Planning; Chicago (IL); On-site; USD 21,000 - 40,000; Full time

Job summary

The General Clerk position in the City of Baltimore’s Department of Planning provides office support to YouthWorks Data Assistant and staff. Duties are routine and follow established procedures under supervision.

The role requires a high school diploma or GED and at least three years of clerical experience, with strong MS Office and data entry skills. Background check and six-month probation are required.

Qualifications

• Education: High school diploma or GED equivalent.
• Three years of office/clerical experience.
• Equivalent combination of education and experience.

Responsibilities

• Answer a 12-line telephone system.
• Provide excellent customer service representing the Agency.
• Provide accurate information about YouthWorks/MOED programs.
• Screen calls and direct to YouthWorks/MOED staff.
• Support the YouthWorks Sr. Manager and staff during Data Assistant absence.
• Use the YW System to answer inquiries.
• Make notes in YouthWorks System for youth issues.
• Research information and follow up on issues with worksites and youth.
• Organize materials for mailings and presentations.
• Assist with organizing documents and appointments.
• Prioritize and follow up on projects.

Skills

MS Office proficiency (Word/Excel)

Data entry

Webex/Zoom/Microsoft 365/Google/MSTe​

Customer service

Education

High school diploma or GED

Tools

Share Drive

Phone/Office equipment handling

Job description

The General Clerk position in the City of Baltimore’s Department of Planning provides office support to YouthWorks Data Assistant and staff. Duties are routine and follow established procedures under supervision.

The role requires a high school diploma or GED and at least three years of clerical experience, with strong MS Office and data entry skills. Background check and six-month probation are required.