Administrative Clerk – YouthWorks & MOED Support

City of Baltimore; Baltimore (MD); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

None

Job summary

City of Baltimore is seeking a General Clerk to provide essential office support for Summer YouthWorks Data Assistant and staff. The role reports to the YouthWorks Sr. Manager and Data Assistant, handling routine tasks per established procedures.

The position requires strong MS Office skills, data entry, and excellent customer service. Expect a busy Front Office environment with calls, scheduling, and coordination duties, including pay card tracking.

Qualifications

• Minimum of three years of office/clerical experience.
• Proficiency in MS Office products (Word, Excel).
• Ability to perform data entry and use database search functions.

Responsibilities

• Answer a (12) line Telephone System.
• Provide excellent customer service representing the Agency.
• Provide accurate information to the public about YouthWorks and MOED programs.
• Screen incoming calls and direct to appropriate staff.
• Support the Senior Manager and Data Assistant during absences.
• Use the YW System to answer inquiries and track issues.
• Maintain electronic distribution lists and logs.
• Organize materials for mailings and presentations.
• Assist with organizing documents drop-off appointments.
• Prioritize and follow up on projects with staff.
• Generate and collect pay cards and related tracking tools.
• Operate office equipment including fax, scanner, printers, and computers.

Skills

Office support

Customer service

Data entry

MS Office

Education

High school diploma or GED

Tools

Share Drive

Webex

Zoom

Microsoft Teams

Job description

City of Baltimore is seeking a General Clerk to provide essential office support for Summer YouthWorks Data Assistant and staff. The role reports to the YouthWorks Sr. Manager and Data Assistant, handling routine tasks per established procedures.

The position requires strong MS Office skills, data entry, and excellent customer service. Expect a busy Front Office environment with calls, scheduling, and coordination duties, including pay card tracking.