General Clerk (NCS) - Mayor's Office of Employment Development

City of Baltimore, Department of Planning; Chicago (IL); On-site; USD 21,000 - 40,000; Full time

Job summary

The General Clerk position in the City of Baltimore’s Department of Planning provides office support to YouthWorks Data Assistant and staff. Duties are routine and follow established procedures under supervision.

The role requires a high school diploma or GED and at least three years of clerical experience, with strong MS Office and data entry skills. Background check and six-month probation are required.

Qualifications

• Education: High school diploma or GED equivalent.
• Three years of office/clerical experience.
• Equivalent combination of education and experience.

Responsibilities

• Answer a 12-line telephone system.
• Provide excellent customer service representing the Agency.
• Provide accurate information about YouthWorks/MOED programs.
• Screen calls and direct to YouthWorks/MOED staff.
• Support the YouthWorks Sr. Manager and staff during Data Assistant absence.
• Use the YW System to answer inquiries.
• Make notes in YouthWorks System for youth issues.
• Research information and follow up on issues with worksites and youth.
• Organize materials for mailings and presentations.
• Assist with organizing documents and appointments.
• Prioritize and follow up on projects.

Skills

MS Office proficiency (Word/Excel)

Data entry

Webex/Zoom/Microsoft 365/Google/MSTe​

Customer service

Education

High school diploma or GED

Tools

Share Drive

Phone/Office equipment handling

Job description

THIS IS A NON-CIVIL SERVICE POSITION Salary Range: $15.00 - $28.80 Hourly Starting Pay: $18.00 Hourly

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!

• The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.
• This office also supplies wellness programs, support groups, and workshops.

You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The General Clerk position provides office support responsibilities to and for the Summer YouthWorks Data Assistant and staff. Work is performed under the supervision of the YouthWorks Sr. Manager and Data Assistant. Assignments are routine in nature and completed in accordance with general work instruction and established office practices and procedures.

Essential Functions

• Answer a (12) Line Telephone System
• Provide excellent customer service by representing the Agency and customer service philosophy, policy and procedures with the utmost integrity.
• Provide accurate information to the public pertaining to YouthWorks and MOED programs.
• Screen incoming calls in a business professional manner; direct calls to appropriate YouthWorks or MOED staff.
• Support the YouthWorks Sr. Manager and Staff during the Data Assistant absence.
• Use the YW System to answer participant and worksite inquiries.
• Make notes in the YouthWorks System for registered youth issues or concerns.
• Research requested information and/or issues with resolution follow-up for worksites and youth.
• Maintain electronic equipment distribution list and log.
• Work in conjunction with Data Assistant to order supplies and printed materials.
• Assist with organizing materials for mailings and presentations.
• Organize, track documents drop-off appointments.
• Support Data Assistant and staff by prioritizing, organizing and follow-up on Projects.
• Support the Data Assistant in the electronic generation and collection of pay cards, and charm cards; along with tracking tools to ensure proper distribution and collection of required items.
• Perform other related work assignments as directed.
• Operate various office equipment which include multi-line telephone system, fax machine, copiers, scanner, shredder and laptop and desktop computer.

Minimum Qualifications

• Education: Have a high school diploma or GED equivalent.
• AND Experience: Have three years of office/ clerical experience.
• OR Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Three (3) years of progressively responsible experience as an Office Assistant or comparable business college course work.
• Must be capable of completing computer data entry and using search functions with database search function for youth and worksites.
• Advanced beginner skills in MS Office Products: Word, Excel and Share Drive.
• Proficiency in various virtual communications platforms such as Webex, Zoom, Microsoft 365, Google and Microsoft teams.

Additional Information

Background Check Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Equal Employment Opportunity

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER In the City of Baltimore we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more? Explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!

Questions regarding the application process should be directed to the Department of Human Resources Office of Recruitment at [phone], 711 (TTY), 7 E. Redwood Street, 16th Floor, Baltimore, MD 21202 or send an email to Recruitment