Administrative Associate III

Texas A&M University; Killeen (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Texas A&M University - Central Texas is seeking an Administrative Associate III to provide moderately advanced administrative support to the Enrollment Management department. The role involves processing transcripts, assisting students at the front counter with scheduling, and creating enrollment communications.

You will scan and query files, manage databases, and support students via email, phone, and in person.

Qualifications

• High school diploma or equivalent.
• Three years of related experience.
• Knowledge of word processing, spreadsheet, and database applications.
• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills.
• Ability to work with sensitive information and maintain confidentiality.

Responsibilities

• Process transcripts and enrollment-related documents for TAMUCT students.
• Assist front counter with class scheduling, adds/drops/withdrawals.
• Create and type letters and enrollment communications.
• Scan and index student records and manage related databases.
• Answer student inquiries via email, phone, and in person.
• Assist with verification of enrollment requests and third-party verifications.
• Enter credit hours into Banner and update Access databases.
• Perform other duties as assigned.

Skills

Word processing

Spreadsheets

Databases

Multitasking

Communication

Confidentiality

Interpersonal skills

Organization

Education

High school diploma

Tools

Banner

Access database

Job description

Job TitleAdministrative Associate III Agency Texas A&M University - Central Texas Department Enrollment Management

Proposed Minimum Salary$15.00 hourly

Job LocationKilleen, Texas

Job TypeStaff

Provides moderately advanced administrative support to an assigned department or specialized activity. Processes transcripts for TAMUCT students. Assist at front counter in assisting current students with their class schedule to include adding, dropping, changing and withdrawing from courses. Create and type correspondence letters, verification letters, and enrollment letters. Scan and query student files. Assist students in person, email, phone and fax.

Responsibilities

• Process various dynamic forms for the Records & Admissions Department.
• Proof permanent records and publications from original documents.
• Proof and maintain current and past educational files.
• Verify all transcript data, image, index and query at the end of every semester.
• Scans/Indexes documents in BDM, runs the .bat files and reconciles forms in the multi-category in the Dynamic Forms dashboard that have not been routed to our department.
• Print and audit outgoing transcripts.
• Process TAMUCT and UCT/ATU transcript requests received from current and former students.
• Assist students via e-mail, phone and the front counter with registration issues and general inquiries. This includes assisting students in the Student Advisor chat room, as well as checking in/out students in Who’s Next.
• Process verification of enrollment requests received from students.
• Also process third party verification enrollment requests.
• Process agreements received from Financial Aid by entering credit hours into Banner and updating Access database.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of word processing, spreadsheet, and database applications.
• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills.
• Ability to work with sensitive information and maintain confidentiality.
• Strong interpersonal and organizational skills.

Minimum Requirements

• High school diploma or equivalent combination of education and experience.
• Three years of related experience.

Wage: $15 per hour

Hours: Monday - Friday; 8:00 am to 5:00 pm. Late nights until 6 pm week before classes start and the first week of class each semester for Spring and Fall. Assist with commencement on Saturday during Fall term (December).

Supervision of Others: This position does not supervise employees.

Work Location: This is not a remote position. The selected candidate will be required to work on campus.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer. The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M-Fort Worth and Texas A&M-RELLIS. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees.

The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer.