Admissions Processing Specialist

Texas A&M University; Texarkana (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Insurance options

Tuition benefits

Paid time off and holidays

Retirement plan (TRS/ORP)

Job summary

Texas A&M University Texarkana, Enrollment Services, is seeking an Admissions Processing Specialist to support credential review, document management, and applicant communication. You will handle transcripts, residency determinations, and data uploads to Banner and Element451, ensuring accurate records and timely processing.

The role requires strong organizational skills, excellent communication, and the ability to work with applicants, students, counselors, and parents.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Knowledge of word processing, spreadsheet, and database applications.
• Knowledge of higher education admissions processes.

Responsibilities

• Review transcripts to determine acceptance based on policies.
• Assist with storage of student files on Laserfiche.
• Coordinate department filing and scan incoming documents.
• Provide excellent customer service via phone, email, and in person.
• Review supplemental applications to determine acceptance per policies.
• Update admissions applications for term or major changes.
• Determine residency based on applications.
• Process paperwork related to safety questions on applications.
• Upload applications and test scores into Banner; verify auto-admit.
• Ensure admissions records comply with retention policies.
• Submit retention/destruction documentation to Records Retention Officer.
• Assist with letter generation for applicants.
• Create emails/texts in Element451 using templates and HTML.
• Test student information system upgrades.
• Administer DigiScript to process admissions documents timely.
• Integrate DigiScript with Banner and CRM; coordinate with IT.
• Resolve data issues, mismatches, duplicates; implement validations.
• Maintain confidentiality in all materials and FERPA compliance.
• Serve on committees as appointed.

Skills

Multitasking

Verbal communication

Written communication

Customer service

Data confidentiality

Education

Bachelor's degree or equivalent

Tools

Banner

Element451

DigiScript

Laserfiche

CRM HTML templates

Job description

Job Title

Admissions Processing Specialist – Agency, Texas A&M University – Texarkana, Department Enrollment Services

Responsibilities

• Review and evaluate credentials on students' transcripts to determine acceptance based on established policies and criteria.
• Assist with storage of student files on Laserfiche.
• Coordinate and maintain department filing, including scanning all incoming documents for student files.
• Provide excellent customer service while responding to direct requests from applicants, current students, parents, counselors, and visitors via phone, email, and office visits concerning admissions, transcripts, and transfer credits.
• Review and evaluate supplemental application information to determine acceptance based on established policies and criteria.
• Update admissions applications as requested, such as processing term changes, major changes, etc.
• Assist in determining residency of students based on admissions applications.
• Process and maintain paperwork associated with the safety and security questions listed on the application.
• Assist with uploading applications and test scores into Banner and ensuring that auto‑admit is working correctly.
• Ensure all admissions files and records are in compliance with the system records retention policy.
• Submit required records retention and destruction documentation to the University Records Retention Officer.
• Assist with letter generation for applicants.
• Construct and edit emails/texts within our CRM, Element451, using pre‑built templates and HTML.
• Assist with and test student information system upgrades.
• Administer the DigiScript platform to ensure timely processing of required admissions documents.
• Integrate DigiScript with Banner and the CRM, coordinating with IT to maintain accurate data loads and audit trails.
• Review and resolve data issues, including mismatches and duplicates, and implement preventative validations.
• Maintain confidentiality of all materials and ensure compliance with institution policies.
• Ensure compliance with the Family Educational Rights & Privacy Act of 1974 (FERPA).
• Serve on committees as appropriate and as appointed by supervisor.

Qualifications

• Minimum Qualifications:
  • Bachelor's degree in applicable field or equivalent combination of education and experience.
  • Two years of related experience.
  • Knowledge of word processing, spreadsheet, and database applications.
  • Knowledge of higher education admissions processes.
  • Ability to multitask and work cooperatively with others.
  • Excellent verbal and written communication skills.
  • Ability to present information clearly and concisely.
• Preferred Qualifications:
  • Demonstrated organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records.
  • Experience with Banner or comparable student information system.
  • Previous professional experience in higher education/admissions processes.
• Other Requirements:
  • Excellent customer service and interpersonal skills, including the ability to deal effectively and cooperatively with students, staff, and university personnel.
  • Ability to travel and work beyond normal office hours.
  • Ability to work independently.
  • Accurate data entry skills.
  • Ability to maintain confidentiality.

Physical Requirements

Ability to lift moderately heavy objects up to 30lb.

Supervision of Personnel

This position generally does not supervise employees.

Open Until Filled

Benefits

• Insurance: Medical coverage options starting at $0–$30 per month for employee‑only coverage after a university contribution ($920 value). Up to 83% of premium covered by the university for employee and dependent coverage. Includes dental, vision, life, accidental death & dismemberment, long‑term disability, flexible spending account, and daycare spending account.
• Tuition Benefits: Public Service Loan Forgiveness Program; 75% waiver of tuition and fees for full‑time employees and their spouses and children.
• Time Off: 8+ hours of paid vacation per month; 8 hours of paid sick leave per month; 8 hours of paid birthday leave; 12–15 paid holidays annually.
• Retirement: Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP); Voluntary Tax‑Deferred Account / Deferred Compensation Plan.
• Other: LinkedIn Learning access; Employee Assistance Program; On‑Campus wellness opportunities.

Equal Opportunity, Veterans, and Disability Employer.