Administrative Associate — Customer-Focused Operations Support

Integrated Electronics; Fresno (CA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Full-time

Paid holidays

Paid vacation and sick leave

401(k) retirement plan

Career growth opportunities

Job summary

Integrated Electronics in Fresno, CA seeking an Administrative Associate to support the service department from first contact through invoicing and collections.

This full-time role requires strong customer service, organization, and proficiency with MS Office; experience with work orders, scheduling, and basic accounting is preferred. You will greet customers, process requests, and help maintain accurate records while contributing to a professional office environment.

Qualifications

• High school diploma or equivalent required.
• Two or more years of administrative or office experience preferred.
• Excellent customer service and communication skills.
• Proficient with MS Office and basic accounting or ERP software.
• Experience in the construction, service, or low-voltage industry is a plus but not required.

Responsibilities

• Answer incoming phone calls and greet customers in a professional, friendly manner.
• Receive customer service requests and create accurate work orders.
• Coordinate service requests with technicians and office staff.
• Track work orders from creation through completion.
• Review completed work orders for accuracy and prepare customer invoices.
• Process invoices in a timely manner.
• Monitor accounts receivable and follow up with customers regarding outstanding invoices.
• Maintain accurate customer records and documentation.
• Respond to customer questions regarding service requests, scheduling, billing, and account information.
• Communicate professionally with customers, vendors, technicians, and project managers.
• Assist with filing, document management, and other administrative duties as assigned.
• Support the daily operations of the office and service department.

Skills

Customer service

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Integrated Electronics in Fresno, CA seeking an Administrative Associate to support the service department from first contact through invoicing and collections.

This full-time role requires strong customer service, organization, and proficiency with MS Office; experience with work orders, scheduling, and basic accounting is preferred. You will greet customers, process requests, and help maintain accurate records while contributing to a professional office environment.