Service Admin & Invoicing Specialist

Argus Dental & Vision, Inc; Fresno (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation and sick leave

Full-time 40 hours/week

Job summary

Integrated Electronics is seeking a dependable Administrative Associate to join our office team. The role serves as the first point of contact for customers and supports the service department from the initial call through invoicing and collections.

The ideal candidate will have a high school diploma, 2+ years in administration or customer service, and proficiency with Outlook, Word, and Excel. Strong communication, organization, and multitasking skills are essential in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Two or more years of administrative, customer service, or office experience preferred.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable discussing invoices, payments, and collections professionally.

Responsibilities

• Answer incoming phone calls and greet customers in a professional, friendly manner.
• Receive customer service requests and create accurate work orders.
• Coordinate service requests with technicians and office staff.
• Track work orders from creation through completion.
• Review completed work orders for accuracy and prepare customer invoices.
• Process invoices in a timely manner.
• Monitor accounts receivable and follow up with customers regarding outstanding invoices.
• Maintain accurate customer records and documentation.
• Respond to customer questions regarding service requests, scheduling, billing, and account information.
• Communicate professionally with customers, vendors, technicians, and project managers.
• Assist with filing, document management, and other administrative duties as assigned.
• Support the daily operations of the office and service department.

Skills

Customer service

Communication

Organization

Attention to detail

Multi-tasking

Prioritization

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

ERP software

Job description

Integrated Electronics is seeking a dependable Administrative Associate to join our office team. The role serves as the first point of contact for customers and supports the service department from the initial call through invoicing and collections.

The ideal candidate will have a high school diploma, 2+ years in administration or customer service, and proficiency with Outlook, Word, and Excel. Strong communication, organization, and multitasking skills are essential in a fast-paced environment.