Admin Associate

Argus Dental & Vision, Inc; Fresno (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation and sick leave

Full-time 40 hours/week

Job summary

Integrated Electronics is seeking a dependable Administrative Associate to join our office team. The role serves as the first point of contact for customers and supports the service department from the initial call through invoicing and collections.

The ideal candidate will have a high school diploma, 2+ years in administration or customer service, and proficiency with Outlook, Word, and Excel. Strong communication, organization, and multitasking skills are essential in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Two or more years of administrative, customer service, or office experience preferred.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable discussing invoices, payments, and collections professionally.

Responsibilities

• Answer incoming phone calls and greet customers in a professional, friendly manner.
• Receive customer service requests and create accurate work orders.
• Coordinate service requests with technicians and office staff.
• Track work orders from creation through completion.
• Review completed work orders for accuracy and prepare customer invoices.
• Process invoices in a timely manner.
• Monitor accounts receivable and follow up with customers regarding outstanding invoices.
• Maintain accurate customer records and documentation.
• Respond to customer questions regarding service requests, scheduling, billing, and account information.
• Communicate professionally with customers, vendors, technicians, and project managers.
• Assist with filing, document management, and other administrative duties as assigned.
• Support the daily operations of the office and service department.

Skills

Customer service

Communication

Organization

Attention to detail

Multi-tasking

Prioritization

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

ERP software

Job description

Location: Fresno, CA
Company: Integrated Electronics

About Integrated Electronics

Integrated Electronics is a leading low-voltage contractor serving California with fire alarm, security, access control, video surveillance, and communications solutions. We pride ourselves on providing exceptional customer service while delivering quality installations and service to our commercial, industrial, educational, and government customers.

We are looking for a dependable, organized, and customer-focused Administrative Associate to join our office team. This position is an essential part of our day-to-day operations, serving as the first point of contact for our customers while supporting our service department from the initial customer call through invoicing and collections.

Responsibilities

Answer incoming phone calls and greet customers in a professional, friendly manner.

Receive customer service requests and create accurate work orders.

Coordinate service requests with technicians and office staff.

Track work orders from creation through completion.

Review completed work orders for accuracy and prepare customer invoices.

Process invoices in a timely manner.

Monitor accounts receivable and follow up with customers regarding outstanding invoices.

Maintain accurate customer records and documentation.

Respond to customer questions regarding service requests, scheduling, billing, and account information.

Communicate professionally with customers, vendors, technicians, and project managers.

Assist with filing, document management, and other administrative duties as assigned.

Support the daily operations of the office and service department.

Qualifications

High school diploma or equivalent required.

Two or more years of administrative, customer service, or office experience preferred.

Excellent customer service and communication skills.

Strong attention to detail and organizational abilities.

Ability to prioritize multiple tasks and work efficiently in a fast-paced environment.

Comfortable discussing invoices, payments, and collections with customers in a courteous and professional manner.

Proficient with Microsoft Outlook, Word, and Excel.

Experience with work order management, scheduling, accounting, or ERP software is preferred.

Experience in the construction, service, electrical, fire alarm, security, or low-voltage industry is a plus but not required.

The Ideal Candidate

We're looking for someone who:

Is dependable, self-motivated, and takes pride in producing accurate work.

Can confidently communicate with customers and field personnel.

Maintains professionalism while handling multiple priorities.

Works well independently while also contributing to a team environment.

Is eager to learn and grow with the company.

Full-time position (40 hours per week)

Monday through Friday schedule

Competitive pay based on qualifications and experience

Paid holidays

Paid vacation and sick leave

Opportunities for long-term career growth and advancement

Why Join Integrated Electronics?

At Integrated Electronics, you'll become part of a team that values integrity, accountability, quality workmanship, and exceptional customer service. We are committed to investing in our employees and providing a workplace where individuals can build long-term careers while making a meaningful contribution to our customers and our community.