Administrative Associate

Sentara Health Plans; Virginia Beach (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Parental & family care leave

401k/retirement plan matching

Tuition assistance

Job summary

Sentara Independence Emergency Department in Virginia Beach is hiring a Full-time Administrative Associate to provide clerical support, manage patient records, schedule appointments, and answer patient inquiries. This Swing Shift role requires strong time management, excellent communication, and customer service skills.

Experience in a medical office and proficiency with Word and Excel are preferred. Join a team dedicated to quality care and patient-centered service in a busy ED, with

Qualifications

• High School Grad or Equivalent (Required)
• Experience with Microsoft Office (Word/Excel) preferred
• Medical office experience preferred
• Strong time management and multitasking skills
• Excellent communication and customer service skills required

Responsibilities

• Provide administrative and clerical support to the unit/department
• Manage patient records and scheduling
• Answer patient inquiries and assist visitors
• Collaborate with medical staff, management, and patients to ensure quality care

Skills

Microsoft Office (Word, Excel)

Customer service

Time management

Communication skills

Call center experience

Education

High School Diploma

Associate or Bachelor’s Degree (Preferred)

Job description

## Administrative AssociateApplyremote type: On-Sitelocations: Sentara Independencetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR-103082**City/State**Virginia Beach, VA**Work Shift**Swing Shift**Overview:****Sentara Independence Emergency Department is hiring a Full-time Administrative Associate.****Hours/Shift: Full-time, Swing Shift, working Monday, Tuesday, and Wednesday nights from 4 p.m. to 4 a.m. and working Monday, Tuesday, Wednesday, and Thursday nights from 4 p.m. to 12 midnight.****The Administrative Associate is responsible for various administrative and operational tasks. This position provides clerical support, manages patient records, schedules appointments, and handles patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure the delivery of high-quality care.****Provides administrative support to the unit or department assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.****Education*** **High School Grad or Equivalent (Required)*** **Associate or Bachelor’s Degree (Preferred)****Experience*** **Microsoft Office Knowledge, including Word and Excel (Preferred)*** **Medical Office Experience (Preferred)*** **Excellent Time Management, Multi-tasking, and Prioritizing Skills (Strongly Preferred)*** **Excellent Communication Skills (Strongly Preferred)*** **Transferable skills, for example: one year or more in a call center or customer service application program (Preferred)****Keywords: Administrative Associate, Clerical Support, Receptionist, Call Center**.**Benefits: Caring For Your Family and Your Career****•** Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Reimbursement for certifications and free access to complete CEUs and professional development• Pet Insurance• Legal Resources Plan• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met**Sentara Independence** provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.