Administrative Associate

Sentara Health Plans; Norfolk, Northern (VA, KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k/403B with Employer Match

Tuition Assistance – $5,250/year

Job summary

Sentara Health Plans is hiring a Full-time Administrative Associate for the Norfolk, VA ambulatory care clinic. The role includes clerical support, managing patient records, scheduling appointments, and handling patient inquiries.

You will be the first point of contact for patients, families, and visitors, requiring strong customer service and teamwork with clinical staff. The position emphasizes front-desk duties, patient-centered service, and collaboration with management to maintain smooth

Qualifications

• High School Grad or Equivalent (Required).
• Associate or Bachelor's Degree (Preferred).
• Excellent Customer Service (Preferred).
• One year of experience in a medical environment (Preferred).
• Completion of a healthcare-related certificate program (Preferred).
• Transferable skills from call center, customer service application program, or clerical (Preferred).
• Bilingual (Preferred).

Responsibilities

• Provide administrative and operational support to the unit or department.
• Serve as first point of contact for patients, family members and visitors with excellent customer service.
• Manage patient records and schedule appointments.
• Handle patient inquiries and coordinate with medical staff and management.
• Collaborate with staff to ensure delivery of high-quality care.

Skills

Customer service

Call center

Bilingual

Education

High School diploma or equivalent

Associate or Bachelor's degree

Job description

## Administrative AssociateApplyremote type: On-Sitelocations: Norfolk, VAtime type: Full timeposted on: Posted Todayjob requisition id: JR-103550**City/State**Norfolk, VA**Work Shift**First (Days)**Overview:****Sentara Norfolk General Hospital Ambulatory Care Clinic is hiring a Full-time Administrative Associate.****Shift/Hours: Full-time, Day Shift, working Monday through Friday.****The Administrative Associate is responsible for various administrative and operational tasks. This position provides clerical support, manages patient records, schedules appointments, and handles patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure the delivery of high-quality care.****Provides administrative support to the unit or department assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.****Education*** **High School Grad or Equivalent (Required)*** **Associate or Bachelor's Degree (Preferred)****Experience*** **Excellent Customer Service (Preferred)*** **One year of experience in a medical environment (Preferred)*** **Completion of a healthcare-related certificate program (Preferred)*** **Transferable skills, for example: one year or more in a call center, customer service application program, or clerical (Preferred)*** **Bilingual (Preferred)****Keywords: Administrative Associate, Clerical Support, Receptionist, Call Center** **Benefits: Caring For Your Family and Your Career****•** Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.**For positions that are available as remote work,** **Sentara Health employs associates in the following states:**Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.