Administrative AssistantReceptionist

SERVPRO of CLEANAIR IMAGE, INC.; Stockton (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

SERVPRO of Belmont/San Carlos, San Leandro & Stockton is seeking an Administrative Assistant/Receptionist for our Stockton location. This role focuses on delivering outstanding customer service, accurate data entry, and professional communication in a fast-paced office.

You will handle phones, scheduling, billing support, and collaborate with estimators and other departments to keep deadlines and quality standards on track. A high school diploma and MS Office proficiency are required.

Qualifications

• 2+ years of administrative or office related experience.
• Customer service experience, quality assurance, and scheduling a plus.
• Experience with billing, quality assurance, and scheduling a plus.
• Experience in service industry environment a plus.
• Outstanding written and verbal communication skills, and a consistently courteous and professional tone of voice at all times.
• Polite, confident, and excellent customer service skills as well as listening and questioning skills.
• Ability to remain calm and professional during stressful situations.
• Excellent organizational skills and strong attention to detail.
• Self-motivated and goal oriented.
• Ability to multi-task.
• Capability to work in a fast paced, team-oriented office environment.
• Proficient in MS Office (i.e., Outlook, Word, Excel).
• Ability to learn new software including Xactimate and proprietary software.
• Minimum high school diploma or GED.
• Ability to successfully complete a background check subject to applicable law.

Responsibilities

• Answer phones and maintain log of calls.
• Provide excellent customer service.
• Send out emails and written correspondence.
• Meet crucial deadlines.
• Complete internal job file quality reviews.
• Perform data entry with accuracy.
• Assist Estimators with estimates and billing invoices.
• Assist with crew and job scheduling.
• Assist other departments as needed.

Skills

Administrative experience

Customer service

Multitasking

MS Office

Data entry

Phone communication

Deadline driven

Education

High school diploma or GED

Tools

MS Office (Outlook, Word, Excel)

Xactimate

Job description

JOB TITLE: Administrative Assistant/Receptionist - Stockton, CA

REPORTS TO: Office Manager

PAY: Hourly DOE

SERVPRO of Belmont/San Carlos, San Leandro & Stockton is currently seeking an Administrative Assistant/Receptionist for our Stockton location.

Do you love helping people through difficult situation?

In this position you will be making a difference each day as we have a sincere drive towards the goal of helping make fire and water damage “Like it never happened”!

We are seeking someone who is great on the phone, excellent analytical skills, and able to multi-task. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our ideal candidate is one who is proactive, experienced, enjoys providing superior customer service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO franchise employee, you will receive a competitive pay rate with opportunities to learn and grow within the company.

PRIMARY RESPONSIBILITIES

• Answer phones.
• Maintain log of all calls.
• Provide excellent customer service.
• Send out emails and written correspondence.
• Meet crucial deadlines.
• Complete internal job file quality reviews.
• Perform detailed and accurate data entry.
• Assist Estimators with estimates and billing invoices.
• Assist with crew and job scheduling.
• Assist other departments, as needed.

POSITION REQUIREMENTS

• 2+ years of administrative or office related experience.
• Customer service experience, quality assurance, and scheduling a plus.
• Experience with billing, quality assurance, and scheduling a plus.
• Experience in service industry environment a plus.
• Outstanding written and verbal communication skills, and a consistently courteous and professional tone of voice at all times.
• Possess polite, confident, and excellent customer service skills as well as listening and questioning skills.
• Ability to remain calm and professional during stressful situations.
• Excellent organizational skills and strong attention to detail.
• Self-motivated and goal oriented.
• Ability to multi-task.
• Capability to work in a fast paced, team-oriented office environment.
• Proficient in MS Office (i.e., Outlook, Word, Excel).
• Ability to learn new software including Xactimate and proprietary software.
• Minimum high school diploma or GED.
• Ability to successfully complete a background check subject to applicable law.

HOURS

• 40 hours/week. Hours between 7:00am and 7:00pm.
• Must be flexible to work overtime when required.

PAY RATE

• Competitive pay based on experience.

Please visit our website, https://www.servprostockton.com, for additional information.

SERVPRO of Belmont/San Carlos, San Leandro & Stockton is an EOE M/F/D/V employer

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.