Administrative Assistant, Volunteer Programs (Hybrid)

Cornell University; Ithaca (MI); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health and retirement benefits

Tuition benefits

Job summary

Cornell University’s Alumni Affairs and Development seeks an organized Administrative Assistant to support engagement initiatives and influential alumni volunteer organizations. You will coordinate meetings, assist with communications, and help maintain volunteer data, contributing to Cornell’s global alumni community.

The role emphasizes collaboration with alumni leaders, faculty, and campus partners, and includes event support, training programs, and operational duties within a hybrid work

Qualifications

• High School Diploma and two to four years relevant experience or equivalent combination.
• Advanced knowledge of Microsoft Office (Outlook, Calendar, Teams, Word, Excel, PowerPoint), databases, networks, internet, and communication systems.
• Must be organized, detail-oriented, able to handle confidential information with organized electronic files, records, and templates.
• Excellent customer service and interpersonal skills.
• Effective verbal and written communication skills.
• Ability to work under pressure in a fast-paced environment and meet deadlines.
• Ability to balance multiple tasks from many team members.
• Ability to cultivate inclusive working relationships with students, faculty, staff, and community members.

Responsibilities

• Coordinate meetings and events, in-person and virtual, including scheduling, agenda prep, materials, notes, and follow-up.
• Serve as main contact for alumni volunteers, volunteer leaders, students, faculty, parents, and campus partners.
• Monitor inquiries and provide high-quality customer service.
• Support volunteer leadership organizations (CUC, CUC Administrative Board, CATN).
• Maintain constituent information, volunteer records, and program databases.
• Lead coordination and execution of volunteer training, onboarding, leadership development, and webinars.
• Coordinate registration for major events, manage experiences, troubleshoot issues, generate reports, manage on-site registration.
• Develop participant communications, FAQs, and resources to improve volunteer/attendee experience.
• Maintain volunteer program websites and internal communication tools.
• Plan and support signature events (Cornell Volunteer Summit, Rhodes Awards, Alumni Trustee Election).
• Provide logistics, communications, and event operations support.

Skills

MS Office

Organized

Customer service

Verbal & written comms

Work under pressure

Multitasking

Inclusive relationships

Education

High School Diploma

Associate’s Degree (bonus)

Tools

iModules

PeopleSoft

OBIEE

Tableau

Qualtrics

Zoom

CampusGroups

AlumnIQ

Basecamp

Google Workspace

Job description

Cornell University’s Alumni Affairs and Development seeks an organized Administrative Assistant to support engagement initiatives and influential alumni volunteer organizations. You will coordinate meetings, assist with communications, and help maintain volunteer data, contributing to Cornell’s global alumni community.

The role emphasizes collaboration with alumni leaders, faculty, and campus partners, and includes event support, training programs, and operational duties within a hybrid work