Volunteer Programs & Alumni Engagement Coordinator

Cornell University; Town of Ithaca (NY); Hybrid; USD 69,629,000 - 74,930,000; Full time

Benefits offered by this job

Hybrid work arrangement

Tuition aid for external education

Health care options & retirement plan

Job summary

Cornell University’s Alumni Affairs and Development division seeks an organized Administrative Assistant to support the Engagement Initiatives, Volunteer Programs, and partnerships team. You will coordinate meetings, manage alumni volunteer relationships, and ensure smooth program operations across events, training, and communications.

Reporting to the Director of Volunteer Operations, you’ll handle data, communications, and onboarding while collaborating with Cornell’s colleges and units.

Qualifications

• High School Diploma and 2–4 years relevant experience.
• Advanced knowledge of Microsoft Office, databases, networked informational systems, the Internet, and communication systems.
• Must be organized, detail-oriented, and able to handle confidential information with accurate records.
• Excellent customer service and interpersonal skills.
• Effective verbal and written communication.
• Able to balance multiple tasks in a fast-paced environment.
• Ability to collaborate with students, faculty, staff, and community members.

Responsibilities

• Coordinate meetings and events, including in-person and virtual, with agenda prep and follow-up.
• Serve as a contact for alumni volunteers, volunteer leaders, students, faculty, parents, and campus partners.
• Monitor inquiries and provide high-quality customer service.
• Support volunteer leadership bodies (CUC, CATN).
• Maintain constituent information and program databases.
• Lead volunteer training, onboarding, and webinars.
• Coordinate event registrations and on-site operations.
• Develop participant communications and resources.
• Maintain volunteer program websites and internal tools.

Skills

Microsoft Office

Customer service

Communication skills

Organizational skills

Confidential information handling

Education

High School Diploma

Associate’s Degree

Tools

iModules

PeopleSoft

Oracle BI (OBIEE)

Tableau

Qualtrics

Zoom

CampusGroups

AlumnIQ

Basecamp

Google Workspace

Job description

Cornell University’s Alumni Affairs and Development division seeks an organized Administrative Assistant to support the Engagement Initiatives, Volunteer Programs, and partnerships team. You will coordinate meetings, manage alumni volunteer relationships, and ensure smooth program operations across events, training, and communications.

Reporting to the Director of Volunteer Operations, you’ll handle data, communications, and onboarding while collaborating with Cornell’s colleges and units.