Administrative Assistant - Scheduling & Front Desk

MyMichigan Health; Alma (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

MyMichigan Health is seeking a friendly and professional receptionist to handle telephone answering, call directing, staff paging, and visitor greeting. The role includes data entry, mail processing, and clinical scheduling in collaboration with multiple disciplines to facilitate scheduling and patient access.

The position requires high school education, strong interpersonal and organizational skills, and the ability to multi-task and work in a fast-paced health care environment.

Qualifications

• Education: High School Diploma or GED.
• Medical secretarial/medical assistant or health-related degree preferred.
• Knowledge of medical office practices, medical terminology, and policies and procedures; 1 year experience in health field.

Responsibilities

• (30%)* Coordinates scheduling of all rehabilitation services optimizing therapist time and department efficiency.
• (30%)* Greets all patients and their families or escorts in a courteous and professional manner.
• (20%)* Addresses any questions regarding treatment, insurance, or other concerns in a timely manner.
• (10%)* Insures the proper, accurate and efficient flow of information such as filing, faxing and distributing communications and other materials between the office, clinical areas and other supporting departments
• (10%)* Answers telephone utilizing appropriate telephone etiquette to promote excellent public and interdepartmental relations.
• Provides excellent service by maintaining positive relations with all customers. This may include, but not limited to assisting with resolving questions, inquiries and/or issues.
• Provides timely patient access to services and optimizes clinician time by managing schedules and patient waitlists.
• Serves as a resource for smooth operations in clinical areas.
• Insures proper flow of patients to appropriate location within rehab services.
• Registers and admits patients verifying current order and insurance coverage.
• Leads denial management for the department and follows up on required documentation for payment.
• Maintains professional appearance of reception area including lobby and assists with patient care by preparing and cleaning treatment areas.
• Discharges patient charts according to department procedures.
• Responds to record requests from other departments and outside agencies according to affiliate policies and procedures in a timely manner.
• Orders necessary medical and office supplies as designated by manager or supervisor.
• Promotes process improvement and communicates with manager or supervisor regarding effectiveness and efficiency of work procedures.
• Schedules meetings for the department manager, supervisor and or clinician as needed.
• Attends appropriate meetings.
• Other duties as assigned.

Skills

Reading

Writing

Mathematics

Word processing

Computer skills

Interpersonal skills

Multitasking

Time management

Organizational skills

English language

Education

High School Diploma or GED

Medical secretarial/medical assistant degree preferred

Tools

Computer

Printer

Photocopier

Fax machine

Multi-line telephone

Calculator

Job description

MyMichigan Health is seeking a friendly and professional receptionist to handle telephone answering, call directing, staff paging, and visitor greeting. The role includes data entry, mail processing, and clinical scheduling in collaboration with multiple disciplines to facilitate scheduling and patient access.

The position requires high school education, strong interpersonal and organizational skills, and the ability to multi-task and work in a fast-paced health care environment.