Patient Services Specialist: Front Desk & Scheduling

MyMichigan Health; Midland (MI); On-site; USD 20,664 - 27,552; Full time

Job summary

MyMichigan Health in Midland, MI is seeking a front-desk focused Patient Service Assistant to handle clerical and receptionist duties. You will greet patients, verify insurance, register new patients and collect payments while guiding them through the practice policies and portal.

The role requires strong customer service, basic medical terminology knowledge and proficiency with practice management systems. Team-based care is essential.

Qualifications

• High School Diploma required; an Associate degree is preferred.
• Two years of experience in a medical office or similar setting.
• Knowledge of medical terminology and standard office policies.

Responsibilities

• Greet and assist patients, answer calls and schedule appointments.
• Register patients, verify insurance, collect payments and update demographics.
• Schedule tests/procedures and process referrals; coordinate front desk and clinical staff.
• Maintain HIPAA compliance and protect patient information; provide courteous service.
• Post-payments, answer inquiries and support patient portal registration as needed.

Skills

Reading/writing

Keyboarding

Interpersonal skills

Medical terminology

Education

High School Diploma

Associates Degree preferred

Tools

Microsoft Windows

Job description

MyMichigan Health in Midland, MI is seeking a front-desk focused Patient Service Assistant to handle clerical and receptionist duties. You will greet patients, verify insurance, register new patients and collect payments while guiding them through the practice policies and portal.

The role requires strong customer service, basic medical terminology knowledge and proficiency with practice management systems. Team-based care is essential.