Patient Access & Scheduling Specialist

Gamma Phi Omega International; Ann Arbor (MI); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Job summary

Michigan Medicine is seeking a Front Office/Registration staff member to provide exceptional customer service in an ambulatory setting. You will check patients in and out, schedule appointments, verify information, and handle referrals and authorizations.

The role requires a high school diploma, strong computer skills, MiChart/EHR experience, and the ability to multitask in a fast-paced environment while upholding UMHS policies.

Qualifications

• Graduation from high school or an equivalent combination of education and experience.
• 1 year of customer service experience.
• Solid working knowledge of computers and navigating multiple computer applications.
• Able to multi-task in a robust, fast paced environment.
• Existing MiChart or EHR experience.
• Knowledge of UMHS policies and procedures.

Responsibilities

• Provide exceptional Customer Service in an ambulatory setting.
• Conduct Check In/Check Out.
• Schedule Patients for appointments, tests, and consults.
• Verify and Update Patient Information.
• Obtain referrals and/or prior authorizations.
• Confirm Patient Charges and Collect Payment.
• Maintain and Manage In-Baskets in a timely manner.
• Execute varied clerical tasks of the front office.
• Other duties as assigned.

Skills

Customer service

Multitasking

Computer proficiency

Interpersonal skills

Education

High school diploma

Tools

MiChart

Job description

Michigan Medicine is seeking a Front Office/Registration staff member to provide exceptional customer service in an ambulatory setting. You will check patients in and out, schedule appointments, verify information, and handle referrals and authorizations.

The role requires a high school diploma, strong computer skills, MiChart/EHR experience, and the ability to multitask in a fast-paced environment while upholding UMHS policies.