Administrative Assistant | Receptionist

Deercreekseniorliving; Tacoma (WA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

Telehealth

Paid holidays

Sick time

Vacation

401(k) match

Life insurance

Flexible Spending Account

Tuition reimbursement

Mileage reimbursement

Employee referral program

Job summary

Puget Sound Home Health & Hospice is seeking a Front Desk Administrative Assistant to support Tumwater, WA operations. You will handle reception, patient intake, medical records, and general office tasks while delivering exceptional customer service to patients, families, and referral sources.

This on-site role offers full-time hours, competitive $24–$30 per hour compensation, and benefits including medical, dental, vision, 401(k) with company match, and paid holidays.

Qualifications

• 2+ years of medical office experience.
• Strong customer service and communication skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Answer and direct incoming phone calls.
• Greet and assist visitors, patients, and referral sources.
• Assist with patient intake and referral documentation.
• Maintain and organize medical records and patient files.
• Process physician orders and track required documentation.
• Provide general administrative and clerical support.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Communication

multitask

Tools

HCHB

Job description

Front Desk Medical Administrative Assistant Administrative Support | Referral Intake | Medical Records | Receptionist

Puget Sound Home Health & Hospice is seeking a professional, organized, and customer-focused Front Desk Administrative Assistant to support our Tumwater, WA office operations and serve as the first point of contact for patients, families, referral sources, and visitors.

Schedule: Full-Time, On-site Monday-Friday, 8 am-5 pm

Why Work With Puget Sound Home Health & Hospice

• Make a meaningful difference in the lives of patients and families
• Work alongside a supportive team of clinicians and office professionals
• Positive, collaborative work environment
• Accessible leadership and growth opportunities

Compensation & Benefits

• $24-$30 per hour, depending on experience
• Take Care of You Medical, dental & vision + free telehealth
• Paid holidays, sick time & vacation
• Flexible scheduling to fit your life
• Employee Assistance Program & Emergency Fund
• Plan for the Future 401(k) with company match
• Company-paid life & AD&D insurance
• Health & Flexible Spending Accounts
• Tuition reimbursement & growth opportunities

A Few Extras

• Pet insurance
• Mileage reimbursement
• Employee referral program
• Voluntary insurance options

Job Summary

The Front Desk Administrative Assistant supports the daily administrative functions of the agency while providing excellent customer service to patients, families, referral sources, and staff. This position assists with reception duties, patient intake coordination, medical records management, and general office support to help ensure smooth day-to-day operations.

Key Responsibilities

• Answer and direct incoming phone calls
• Greet and assist visitors, patients, and referral sources
• Assist with patient intake and referral documentation
• Maintain and organize medical records and patient files
• Process physician orders and track required documentation
• Provide general administrative and clerical support
• Maintain confidentiality and HIPAA compliance

Required Qualifications

• 2+ years of medical office experience
• Strong customer service and communication skills
• Ability to manage multiple tasks and priorities

Preferred Qualifications

• Home Health or Hospice experience
• Experience with HCHB
• Knowledge of Medicare and Medicaid documentation requirements

Employer Information

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. We are building Washington’s premier Home Healthcare agency through exceptional human beings, innovative processes, and accountability to patient care. We are the leading Home Health provider in Pierce County, Washington. For over 25 years, we've been bringing quality healthcare home. Our team is committed to providing "life changing service" to our patients and our community through collaboration with our community partners and local hospitals. We aspire to provide quality care to our patients and have received a Four Star Quality Rating from Medicare and Medicaid services, as well as the National Quality Approval Seal awarded by the Joint Commission.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.