Home Health Lead Intake Coordinator

Pennant Services; Federal Way (WA); Hybrid; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Life and Disability Insurance

Voluntary Benefits

Up to 4 weeks of PTO

6 Paid Holidays

Job summary

Signature Healthcare at Home is seeking a Lead Intake Coordinator to join our Federal Way team with one hybrid day at Port Orchard. This full-time, in-office role oversees patient intake and referral operations, ensuring accurate EMR documentation and CMS-compliant processes.

You will supervise intake staff, handle pre-authorizations and insurance checks, and maintain knowledge of community resources. HIPAA compliance and excellent customer service are essential.

Qualifications

• High School diploma or equivalent.
• Two+ years in a healthcare admin role.
• Familiarity with medical terminology.
• Understanding of insurance reimbursement workflows.
• Accurate data entry and strong communication.
• Reliable team player with flexibility.
• Valid driver's license and insurance as needed.
• Basic computer skills and office tech proficiency.
• Experience with HCHB preferred.

Responsibilities

• Oversees daily patient intake processes and staff.
• Directs referral and intake operations per CMS guidelines.
• Documents communications in the EMR with accuracy.
• Learns and implements new processes as needed.
• Audits referral documents for accuracy and completeness.
• Completes pre-authorizations and insurance checks.
• Maintains knowledge of community resources with team.
• Ensures HIPAA and regulatory compliance.
• Represents Signature Healthcare at Home with professionalism.

Skills

High School Diploma

Healthcare Admin Experience

Medical Terminology

Insurance Reimbursement

Data Entry

Communication Skills

Driver's License

Basic Computer Skills

HCHB Experience

Tools

HCHB EMR

Job description

Signature Healthcare at Home is a leading provider of home health in Oregon, and Washington. Our services are designed to complement your lifestyle through innovative home-based healthcare solutions. The Signature Home Health team possesses character, heart, and the desire to enhance the life of every person we serve. This includes working to achieve and sustain health, activity, and independence. The statement: “Care Where You Are” guides our organization’s dedication to offer quality care for our clients whose goal it is to remain in their chosen home setting. Signature Healthcare at Home is a subsidiary of thePennant Groupnetwork with 300+ locations throughout the country. We offer the best of both worlds –The backing and stability of a proven healthcare “giant”, with the permission to operate locally as if it were our own Federal Way based business. .

Signature Healthcare at Home is seeking an experienced and motivated Lead Intake Coordinator to join our growing team. This is a full‑time, in‑office role based out of our Federal Way office and one Hybrid day at our Port Orchard Office.

Duties and Responsibilities:

1. Oversees the daily work of Intake Coordinator(s), to include the daily patient intake process

2. Directs all daily patient referral and intake operations consistent with CMS guidelines

3. Documents communication with patient and providers within the EMR

4. Learns, adapts, and implements to new processes as needed

5. Audits and monitors referral documents for accuracy and completion

6. Completes pre-authorizations and insurance eligibility checks as required

7. Gathers, tracks, and maintains comprehensive working knowledge of community resources in collaboration with other team members

8. Adheres to HIPAA regulations per Company policy and Federal regulations

9. Consistently represents Signature Healthcare at Home with integrity and professionalism providing excellent customer service to all internal and external customers

10. Assists in identifying opportunities for additional/improved services and methods

11. Performs other duties and activities as delegated by the Operations Manager or Administrator/Clinical Manager

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job‑related tasks other than those stated in this description.

Qualifications/Skillsets:

1. High School diploma or equivalent

2. Minimum two years’ experience in administrative position in healthcare setting

3. Knowledge of medical terminology

4. Knowledge of insurance reimbursement process

5. Effective data entry, problem‑solving, human relations and oral/written communication skills

6. Demonstrates good communications, flexibility and cooperation in performing job responsibilities

7. Possess a valid driver’s license and insurance in accordance with state and/or organization requirements

8. Basic computer skills and knowledge of office technology

9. Experience with HCHB preferred

Schedule

• Full‑time (40 hours/week)

• Monday–Friday, 8:30 a.m. to 5:00 p.m.

• In‑office role reporting to Federal Way office and one Hybrid day at our Port Orchard Office

Compensation & Benefits

• Hourly pay: $27-$30 , based on experience

• Medical, Dental, and Vision Insurance

• 401(k) Plan

• Life and Disability Insurance

• Voluntary Benefits

• Up to 4 weeks of Paid Time Off (PTO)

• 6 Paid Holidays

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.