Intake Support Specialist

Deercreekseniorliving; Kennewick (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

Telehealth

Paid holidays

Sick time & vacation

Flexible scheduling

401(k) with company match

Life & AD&D insurance

Health FSAs

Tuition reimbursement

Pet insurance

Mileage reimbursement

Employee referral program

Voluntary insurance options

Job summary

Columbia River Home Health is seeking an Intake Support Specialist to connect patients with the care they need. The role rewards reliability, teamwork, and strong customer service and computer skills.

You’ll coordinate and process incoming home health referrals, verify patient and insurance information, and enter referral data into the EMR. You’ll communicate with hospitals, physicians, facilities, and case managers to schedule start-of-care dates and keep referrals moving.

Qualifications

• High school diploma or equivalent.
• Medical terminology coursework or equivalent education/experience.
• Medical office experience required.
• Nursing background welcomed but not required.

Responsibilities

• Coordinate and process incoming home health referrals
• Gather and verify patient, insurance, and referral information
• Enter accurate referral information into the EMR
• Communicate with hospitals, physicians, facilities, insurance case managers, patients, and team members
• Help coordinate appropriate start-of-care dates
• Follow up on incomplete referrals and help keep the intake process moving
• Manage incoming fax and website communications

Skills

Customer service

Computer skills

Education

High school diploma or equivalent

Medical terminology coursework or equivalent education/experience

Job description

Intake Support Specialist | Home Health $18–$22/hour DOE Join Columbia River Home Health as an Intake Support Specialist and help connect patients with the care they need. Looking for a role where your reliability, work ethic, and ability to be a great teammate are genuinely valued? We’re looking for someone we can count on. This is a great opportunity for someone with strong customer service and computer skills who wants to grow in healthcare.

Benefits That Support You Take Care of You

• Medical, dental & vision + free telehealth
• Paid holidays, sick time & vacation
• Flexible scheduling to fit your life
• Employee Assistance Program & Emergency Fund
• Plan for the Future 401(k) with company match
• Company-paid life & AD&D insurance
• Health & Flexible Spending Accounts
• Tuition reimbursement & growth opportunities
• A Few Extras
• Pet insurance
• Mileage reimbursement
• Employee referral program
• Voluntary insurance options

What You’ll Do

• Coordinate and process incoming home health referrals
• Gather and verify patient, insurance, and referral information
• Enter accurate referral information into the electronic medical record (EMR)
• Communicate with hospitals, physicians, facilities, insurance case managers, patients, and team members
• Help coordinate appropriate start-of-care dates
• Follow up on incomplete referrals and help keep the intake process moving
• Manage incoming fax and website communications

What We’re Looking For

• Dependable and reliable, with a strong commitment to being there when the team is counting on you
• A genuine team player who is willing to pitch in and help get the job done
• Strong work ethic and willingness to take ownership of responsibilities
• Able to stay organized, multitask, and prioritize in a busy environment
• Strong customer service, communication, and computer skills
• High school diploma or equivalent
• Medical terminology coursework or equivalent education/experience
• Medical office experience required
• Nursing background (CNA, MA, Med Tech) welcomed, but not required

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.