Part time

ALL CARE HOMECARE, LLC; New Bedford (MA); Hybrid; USD 40,000 - 55,000; Full time

Job summary

ALL CARE HOMECARE, LLC is seeking a highly organized Administrative Assistant to support the daily operations of a small mental health clinic in a hybrid setting. You will coordinate appointments, manage referrals, and assist with clinical workflows to keep the front desk running smoothly.

Ideal candidates are detail-oriented, professional, and comfortable in a fast-paced healthcare environment, with strong communication skills and experience with EMR systems.

Qualifications

• Healthcare administrative experience preferred.
• Experience with Quest Diagnostics electronic lab systems preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Experience with insurance verification and prior authorizations preferred.
• Familiarity with EMR systems a plus.
• Ability to work both independently and as part of a team.
• Professional, reliable, and detail-oriented.

Responsibilities

• Greet and check in patients in person and virtually.
• Handle incoming calls and triage inquiries.
• Schedule and confirm patient appointments.
• Coordinate new patient intakes and onboarding.
• Manage referrals and follow up with external providers.
• Process ROI requests and medical records requests.
• Verify insurance and assist with prior authorizations.
• Use Quest Diagnostics ELab systems to order and track labs.
• Communicate lab orders and results between providers and patients.
• Support PMHNP/clinical intern coordination and onboarding.
• Maintain accurate patient records in EMR.
• Conduct appointment reminder calls/messages.
• Assist in daily clinic operations and HIPAA compliance.

Skills

Organizational skills

Communication skills

Teamwork

Detail-oriented

HIPAA compliance

Healthcare experience

Tools

EMR systems

Quest Diagnostics ELab systems

Job description

Job Summary: We are seeking a highly organized and compassionate Administrative Assistant to support the daily operations of a small mental health clinic. This hybrid role involves both in-person and virtual responsibilities, including patient coordination, administrative support, and assisting with clinical workflows. The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities

• Greet and check in patients both in-person and virtually
• Answer and manage incoming phone calls, including triaging inquiries
• Schedule, reschedule, and confirm patient appointments
• Coordinate new patient intakes and onboarding processes
• Manage referrals and follow-up with external providers
• Process releases of information (ROI) and medical records requests
• Perform insurance verification and assist with prior authorizations
• Utilize Quest Diagnostics electronic lab systems for ordering, tracking, and managing lab results
• Communicate lab orders and results between providers and patients as needed
• Provide administrative support for PMHNP/clinical intern coordination, including onboarding and training
• Maintain accurate patient records and documentation in the EMR system
• Conduct appointment reminder calls/messages
• Assist in overseeing and supporting daily clinic operations
• Ensure compliance with HIPAA and confidentiality standards

Qualifications

• Previous administrative experience in a healthcare or mental health setting preferred
• Experience with Quest Diagnostics or electronic lab systems strongly preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Experience with insurance verification and prior authorizations preferred
• Familiarity with EMR systems is a plus
• Ability to work both independently and as part of a team
• Professional, reliable, and detail-oriented

Work Environment

• Hybrid role requiring both on-site presence and remote work
• Collaborative and supportive clinical team environment