Reception / Administrative Assistant - Mental Health Clinic

Penn Psychiatric Center; Phoenixville (Chester County); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health and Dental Insurance

401(k) Retirement Plan

Internal growth and promotion

Job summary

Penn Psychiatric Center is seeking an Administrative Assistant to join our mental health clinic. The role focuses on greeting clients, handling calls, scheduling, and maintaining accurate records in a supportive healthcare setting.

We offer a consistent Monday-Thursday schedule (9:30 AM–8:00 PM), weekly 40 hours, with no Fridays, weekends, or holidays. Benefits include PTO, health/dental insurance, and a 401(k).

Qualifications

• Previous administrative, receptionist, medical office, or customer-service experience preferred.
• Excellent verbal and written communication skills are required.
• Strong organizational and time-management abilities are required.
• Professional, dependable, punctual and takes pride in their work.
• Comfortable working with computers, email, and Microsoft Office/Google Workspace.
• Ability to multitask and remain calm in a busy environment.
• Must maintain strict confidentiality and professionalism.
• Healthcare, medical-office, or mental-health experience is a plus — but training is available.

Responsibilities

• Greet clients warmly and professionally
• Answer phones and respond to client inquiries
• Schedule, confirm, and manage appointments
• Maintain accurate client information and office records
• Assist with forms, paperwork, scanning, filing, and other administrative tasks
• Communicate with clients, clinicians, and staff in a professional and respectful manner
• Manage multiple tasks while maintaining attention to detail
• Help maintain a clean, organized, and welcoming front-office environment
• Handle sensitive and confidential information appropriately
• Support the clinical team with day-to-day administrative needs
• Provide exceptional customer service to clients and families

Skills

Verbal communication

Written communication

Organizational skills

Time management

Multitasking

Confidentiality

Professionalism

Computer literacy

Tools

Microsoft Office/Google Workspace

eClinicalWorks EMR

Scheduling software

Job description

Are you a friendly, organized, dependable person who enjoys helping others? Our established mental health clinicis looking for a professional and compassionate Administrative Assistantto join our team.

This is an excellent opportunity for someone who wants to work in a meaningful healthcare environment where excellent customer service, organization, and compassion make a real difference.

This is a full time position with a consistent Monday through Thursday schedule 9:30 AM–8:00 PM (40 hours/week) - No Fridays, Weekends or Holidays!

Responsibilities

• Greet clients warmly and professionally
• Answer phones and respond to client inquiries
• Schedule, confirm, and manage appointments
• Maintain accurate client information and office records
• Assist with forms, paperwork, scanning, filing, and other administrative tasks
• Communicate with clients, clinicians, and staff in a professional and respectful manner
• Manage multiple tasks while maintaining attention to detail
• Help maintain a clean, organized, and welcoming front-office environment
• Handle sensitive and confidential information appropriately
• Support the clinical team with day-to-day administrative needs
• Provide exceptional customer service to clients and families

• Previous administrative, receptionist, medical office, or customer-service experience preferred
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Professional, dependable, punctual and takes pride in their work
• Comfortable working with computers, email, scheduling software, and Microsoft Office/Google Workspace
• Previous use of Electronic Medical Records (eClinicalWorks) is a plus but not required
• Ability to multitask and remain calm in a busy environment
• Strong attention to detail
• Compassionate and nonjudgmental approach when interacting with clients
• Must be able to maintain strict confidentiality and professionalism
• Healthcare, medical-office, or mental-health experience is a plus — but we’re willing to train the right person.

What We Offer:

• Consistent schedule: Monday–Thursday, 9:30 AM–8:00 PM (40 hours/week)
• Hourly Position $15 to $17 per hour depending on experience
• No Fridays, weekends, or holidays!
• Paid Time Off (PTO)
• Health and Dental Insurance
• 401(k) Retirement Plan
• Opportunities for internal growth and promotion
• Penn Psychiatric Center is an equal-opportunity employer. We do not discriminate on the basis of race, color, religious creed, disability, ancestry, national origin, or sex.
• Please note: Penn Psychiatric Center is not affiliated with the University of Pennsylvania