Administrative Assistant III - Global Payment Operations Business Enablement & Controls

Bank of America; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of America is seeking an experienced Senior Administrative Assistant to provide confidential support to executives, manage calendars, coordinate travel, prepare reports, and handle correspondence for leaders across the organization.

You will organize in‑person meetings, prepare meeting materials, and ensure timely information flow while protecting sensitive information. The role requires excellent communication and strong organizational skills in a fast-paced environment.

Qualifications

• Minimum of 3 years of experience providing administrative support at the senior management level.
• Demonstrated ability to synthesize information across multiple initiatives and provide leadership with timely, actionable insights.
• Proven ability to manage multiple priorities and proactively engage partners to track progress, resolve dependencies, and ensure timely follow-through.
• Strong organizational awareness with understanding of how workstreams impact one another.
• Highly organized with strong time management and attention to detail.
• Ability to work effectively under pressure and maintain confidentiality.

Responsibilities

• Communicates with executives and line management to gather and convey relevant information.
• Answers manager's phone line, documents accurate messages, and handles calls with appropriate judgment.
• Manages the calendar of multiple executives proactively, resolving conflicts in a professional manner.
• Arranges and handles details related to travel arrangements, expense reports, meetings, and appointments.
• Prepares meeting minutes and related documents, using strong written and oral communication skills.
• Prepares correspondence, reports, and forms for leaders after interactions with internal and external customers.

Skills

Administrative support

Calendar management

Travel coordination

Outlook

MS Office

Communication skills

Confidentiality

Education

Bachelor's degree

Tools

Concur

Microsoft Excel

PowerPoint

Job description

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Role Overview

This job is responsible for providing diverse and confidential administrative support, including extensive calendar management. Key responsibilities include supporting management with administrative tasks, coordinating travel arrangements, processing expenses, gathering and reporting information relevant to/for the executive, and responding to incoming mail. Job expectations may include assisting with organizing in‑person meetings and off‑sites and managing different and conflicting objectives, projects, or activities in a responsive and personable manner.

Responsibilities

• Communicates with executives and line management to gather and convey relevant information
• Answers manager's phone line, documenting accurate messages, and handling calls with appropriate judgment
• Manages the calendar of multiple executives proactively, effectively resolving conflicts that arise in a professional manner
• Arranges and handles details related to travel arrangements, expense reports, meetings, and appointments
• Prepares meeting minutes and related meeting documents, utilizing written and oral communication skills
• Prepares correspondence, reports, and forms for leaders, following interaction with internal and/or external customers to answer questions, research, and resolve problems

Required Qualifications

• Minimum of 3 years of experience providing administrative support at the senior management level
• Demonstrated ability to synthesize information across multiple initiatives, maintain strategic visibility into key priorities, proactively engage stakeholders for updates, and provide leadership with timely, actionable insights
• Proven ability to manage multiple priorities and proactively engage partners to track progress, resolve dependencies, and ensure timely follow‑through
• Strong organizational awareness and understanding of how workstreams impact one another
• Significant time management, multi‑tasking and prioritization skills
• Highly organized, proficient in time management, with strong attention to detail
• Ability to work effectively under pressure and time constraints
• Strong written and verbal communication skills, ability to interface with Senior Executives
• Confidentiality‑ability to handle sensitive information and maintenance of confidentiality

Interpersonal Skills

• The ability to build rapport and work effectively with others is vital
• Advanced skills in Outlook and other MS Office programs (Excel, Word, PowerPoint, OneNote, Teams)
• Concur or similar experience processing travel and expenses

Desired Qualifications

• Bachelor’s degree preferred
• Knowledge of Bank of America systems including: Workday, Ariba, TechDirect, Flagscape, ACR, ARM, etc
• Skills: Administrative Services, Attention to Detail, Customer and Client Focus, Planning, Prioritization, Adaptability, Collaboration, Event Planning, Office Administration, Problem Solving, Facilities Management, Oral Communications, Recording/Organizing Information, Research, Written Communications
• Shift: 1st shift (United States of America)
• Hours Per Week: 40

Privacy Statement

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Company Values

Learn about our four values that represent what we believe.

Pay Transparency

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency