Administrative Assistant III - Global Payment Operations Business Enablement & Controls

Hobbsnews; Charlotte, Northern (NC, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Bank of America is seeking an experienced Senior Administrative Assistant to provide confidential executive support, manage complex calendars, coordinate travel, and process expenses. The role supports multiple executives within the Global Payment Operations line, requiring strong organization, discretion, and communication skills.

You will prepare minutes, reports and correspondence, liaise with internal and external stakeholders, and help organize in-person meetings and off-sites as needed.

Qualifications

• Minimum of 3 years of experience providing administrative support at the senior management level.
• Ability to synthesize information across multiple initiatives and provide timely, actionable insights to leadership.
• Strong organizational and time management skills with ability to handle multiple priorities under pressure.
• Discretion and confidentiality when handling sensitive information; professional demeanor with executives.
• Excellent written and verbal communication; ability to interface with Senior Executives.

Responsibilities

• Communicates with executives and line management to gather and convey relevant information.
• Answers manager's phone line, documenting messages and handling calls with appropriate judgment.
• Manages the calendars of multiple executives, proactively resolving conflicts and scheduling effectively.
• Arranges travel, expense reports, meetings, and appointments.
• Prepares meeting minutes and related documents, using strong written and oral communication skills.
• Prepares correspondence, reports, and forms for leaders after interacting with internal and external customers.

Skills

Administrative Services

Attention to Detail

Customer Focus

Planning

Prioritization

Adaptability

Collaboration

Event Planning

Office Administration

Problem Solving

Facilities Management

Oral Communications

Written Communications

Recording/Organizing Information

Research

Education

Bachelor's degree preferred

Tools

Outlook/MS Office

Concur

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing diverse and confidential administrative support, including extensive calendar management. Key responsibilities include supporting management with administrative tasks, coordinating travel arrangements, processing expenses, gathering and reporting information relevant to/for the executive, and responding to incoming mail. Job expectations may include assisting with organizing in-person meetings and off-sites and managing different and conflicting objectives, projects, or activities in a responsive and personable manner.

Line of Business:

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

Responsibilities:

• Communicates with executives and line management to gather and convey relevant information
• Answers manager's phone line, documenting accurate messages, and handling calls with appropriate judgment
• Manages the calendar of multiple executives proactively, effectively resolving conflicts that arise in a professional manner
• Arranges and handles details related to travel arrangements, expense reports, meetings, and appointments
• Prepares meeting minutes and related meeting documents, utilizing written and oral communication skills
• Prepares correspondence, reports, and forms for leaders, following interaction with internal and/or external customers to answer questions, research, and resolve problems

Required Qualifications:

• Minimum of 3 years of experience providing administrative support at the senior management level
• Demonstrated ability to synthesize information across multiple initiatives, maintain strategic visibility into key priorities, proactively engage stakeholders for updates, and provide leadership with timely, actionable insights.
• Proven ability to manage multiple priorities and proactively engage partners to track progress, resolve dependencies, and ensure timely follow-through
• Strong organizational awareness and understanding of how workstreams impact one another
• Significant time management, multi-tasking and prioritization skills
• Highly organized, Proficient in time management, with strong attention to detail
• Ability to work effectively under pressure and time constraints
• Strong written and verbal communication skills, ability to interface with Senior Executives
• Confidentiality-ability to handle sensitive information and maintenance of confidentiality
• Interpersonal Skills: The ability to build rapport and work effectively with others is vital.
• Advanced skills in Outlook and other MS Office programs (Excel, Word, PowerPoint, OneNote, Teams)
• Concur or similar experience processing travel and expenses

Desired Qualifications:

• Bachelor's degree preferred
• Knowledge of Bank of America systems including: Workday, Ariba, TechDirect, Flagscape, ACR, ARM, etc

Skills:

• Administrative Services
• Attention to Detail
• Customer and Client Focus
• Planning
• Prioritization
• Adaptability
• Collaboration
• Event Planning
• Office Administration
• Problem Solving
• Facilities Management
• Oral Communications
• Recording/Organizing Information
• Research
• Written Communications

Shift:

1st shift (United States of America)

Hours Per Week:

40N/A