Administrative Assistant III — Front Desk & Operations

Colorado Department of Revenue; Denver (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Colorado Department of Revenue seeks an Administrative Assistant III to serve as the front desk contact and operational hub for the Customer Contact Group. You will manage visitor interactions, support onboarding, coordinate purchasing and inventory, and assist with daily administrative tasks while delivering outstanding service to the public and staff.

The role requires three years of general clerical or public-facing experience, proficiency with Microsoft Office and Google Workspace, and the

Qualifications

• Minimum of 3 years in a general clerical or public-facing customer service role.
• Experience providing exceptional customer service in a call center or online setting.
• Data entry and maintaining customer records in a timely, accurate manner.
• Proficient with computers and office software (Email, Word, Excel, PowerPoint; Google Apps).

Responsibilities

• Greet and assist taxpayers and visitors, directing them as needed.
• Coordinate refund warrant void/reissue processes and track cases with Tax Examiners.
• Process and file taxpayer documents and payments received by mail, fax, or electronically.
• Answer questions about tax forms, refunds, deposits, payments, and related services.
• Support onboarding of new employees and maintain training materials.
• Liaise with IT, Facilities, Budget, and Purchasing for equipment and operational needs.
• Oversee office purchasing, inventory, and vendor payments in line with policy.
• Prepare reports and support meetings and ongoing administrative projects.

Skills

GenTax experience

Interpersonal communication

Multitasking

Google Workspace

Microsoft Office

Education

Three years general clerical/customer service experience

Tools

Google Workspace

Microsoft Office

Job description

Colorado Department of Revenue seeks an Administrative Assistant III to serve as the front desk contact and operational hub for the Customer Contact Group. You will manage visitor interactions, support onboarding, coordinate purchasing and inventory, and assist with daily administrative tasks while delivering outstanding service to the public and staff.

The role requires three years of general clerical or public-facing experience, proficiency with Microsoft Office and Google Workspace, and the