Front Desk & Office Operations Specialist

State of Colorado; Denver (CO); On-site; USD 48,000 - 60,000; Full time

Job summary

The Colorado Department of Revenue is seeking an Administrative Assistant III to support the Customer Contact Group. You will greet visitors, manage the refund warrant void/reissue process, and handle taxpayer documents, payments, and records with accuracy.

You will also assist with onboarding new employees, coordinate purchasing and inventory, and provide administrative guidance to staff while maintaining confidentiality and high service standards.

Qualifications

• Three years of relevant experience in a general clerical and/or public facing customer service role.
• Combination of related education and relevant experience may substitute for the required experience on a year-for-year basis.
• Proficiency with Microsoft Office and Google Workspace is expected.

Responsibilities

• Greet visitors and provide exceptional customer service at the front desk.
• Coordinate and manage refund warrant void/reissue processes with Tax Examiners.
• Process and maintain taxpayer documents, payments, and records accurately.

Skills

Customer service

Data entry

Microsoft Office

Google Apps

Office equipment

Typing

Education

Business/Office administration education

Tools

GenTax

Job description

The Colorado Department of Revenue is seeking an Administrative Assistant III to support the Customer Contact Group. You will greet visitors, manage the refund warrant void/reissue process, and handle taxpayer documents, payments, and records with accuracy.

You will also assist with onboarding new employees, coordinate purchasing and inventory, and provide administrative guidance to staff while maintaining confidentiality and high service standards.