Administrative Assistant II - Head & Neck Surgery (Westwood)

UCLA Health; United States; Remote; USD 39,000 - 54,000; Full time

Job summary

UCLA Health in Los Angeles is seeking an Administrative Assistant II to provide on-site administrative support at a busy medical clinic. You will serve as a key patient contact at the appointment and registration desk, scheduling using the EMR system and handling check-in.

The role requires strong organizational skills, knowledge of CPT/ICD-10 codes, insurance authorizations, and ability to work with providers and staff. On-site attendance in Westwood is required.

Qualifications

• Excellent organizational skills to work in a multi-function office with minimal supervision.
• Knowledge of CPT codes, ICD10, and performing insurance authorizations.
• Skill in writing concise, grammatically correct correspondence, reports and manuscripts.
• Proper telephone etiquette.
• Knowledge of medical terminology.
• Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload, changes in assignment, pressures of deadlines and competing requirements.
• Skill in interacting diplomatically with the public including patients, other health care providers and students.
• Ability to handle sensitive material and information with confidentiality and discretion.
• Ability to schedule and encounter patients with speed and accuracy using the electronic medical records system
• Ability to meet and exceed the CI-CARE standards.
• Ability to obtain authorizations in a timely manner
• Ability to work occasional overtime
• Flexibility in work schedules and locations as needed

Responsibilities

• Provide on-site administrative services for a busy medical clinic.
• Act as a key patient contact at the appointment and registration desk.
• Schedule patients using the EMR system and collect/update demographics, insurance and authorizations.
• Greet and check-in patients and perform cash collections.
• Serve as a liaison between patients, providers, nursing staff and health system administration.
• Perform insurance verification and authorizations, and other duties as assigned by the manager.
• On-site attendance in Westwood required.

Skills

Telephone etiquette

Insurance authorizations

CPT/ICD-10 codes

Medical terminology

Demographics data entry

EMR system

Patient scheduling

Insurance verification

Confidentiality

Tools

EMR software

Job description

General Information

Work Location: Los Angeles, CA, USA

Onsite or Remote: Fully On-Site

Work Schedule: Monday - Friday: 8:00am - 5:00pm, hours may vary

Posted Date: 09/15/2026

Salary Range: $27.74 - 39.36 Hourly

Employment Type: 2 - Staff: Career

Duration: indefinite

Job #: 33017

Primary Duties and Responsibilities

Under the direction of the manager, the Administrative Assistant II will provide on-site administrative services associated with a busy medical clinic. Act as a key patient contact in the appointment and registration desk area, following the world-class practices of CI-CARE. Primary role is as phone agent to schedule patients using the electronic medical records system, collect and update demographics, insurance, and authorizations as necessary. Greet and check-in patients and perform cash collections. Ensure that proper procedures and policies are followed. Act as a liaison between the patients, providers, nursing staff, house staff and health system administration. Perform insurance verification and authorizations, and other duties as assigned by the manager. On site attendance in Westwood required.

Salary Range: $27.74 - $39.36 hourly

Job Qualifications

Required

• Excellent organizational skills to work in a multi-function office with minimal supervision.
• Knowledge of CPT codes, ICD10, and performing insurance authorizations
• Skill in writing concise, grammatically correct correspondence, reports and manuscripts.
• Proper telephone etiquette.
• Knowledge of medical terminology.
• Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload, changes in assignment, pressures of deadlines and competing requirements.
• Skill in interacting diplomatically with the public including patients, other health care providers and students.
• Ability to handle sensitive material and information with confidentiality and discretion.
• Ability to schedule and encounter patients with speed and accuracy using the electronic medical records system
• Ability to meet and exceed the CI-CARE standards.
• Ability to obtain authorizations in a timely manner
• Ability to work occasional overtime
• Ability to have flexibility in work schedules and locations as neededPreferred

Preferred

• Knowledge of UCLA policies and procedures and cash collections
• Previous experience working in an outpatient clinic setting.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.