Administrative Supervisor - Internal Medicine, Westwood

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 68,000 - 135,000; Full time

Job summary

University of California - Los Angeles Health seeks a team leader to coordinate staff in the assigned area and collaborate with faculty and residents to maximize patient care, resident education, and patient satisfaction. You will assist in coordinating patient flow through the clinic, from registration to discharge, as part of the clinic team to ensure smooth outpatient operation.

As a key member of the clinic team, you will contribute to achieving optimum patient satisfaction and efficient

Qualifications

• Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner to maximize suite operations.
• Skill in prioritizing assignments and managing multiple tasks.
• Ability to maintain Charge Worklist in CareConnect.
• Ability to maintain Charge Document Reconciliation Process.
• Ability to work effectively as a member of a team to provide effective patient care.
• Working knowledge of Epic CareConnect systems for scheduling, encounters, lab results and reports.
• Team building skills including supervisory experience.
• Skill in monitoring complex clinician appointment schedules.
• Ability to elicit salient clinical information and make assignments based on guidelines.
• Listening skills, tact, and discretion when interacting with patients and visitors.
• Clear verbal communication in person and on the phone with proper grammar.
• Ability to triage patient issues and respond to changing priorities.
• Diplomatic and sympathetic interaction with patients, families, and the public in a high-volume setting.
• Ability to handle interruptions and changing deadlines.
• Typing speed and accuracy for forms and correspondence.
• Proficiency with a computer and scheduling on-line database systems.
• Ability to maintain equanimity under resistance and hostility.
• Ability to work independently and set priorities with minimal direction.
• Ability to follow directions from supervisors promptly.
• Knowledge of medical terminology.
• Working knowledge of medical insurance plans and coverage types.
• Spanish speaking skills - Preferred

Responsibilities

• Act as team leader for the assigned area and coordinate activities of all staff.
• Interact with faculty and residents to maximize patient care, resident education and patient satisfaction.
• Assist in coordinating patient flow through the clinic from registration to discharge.
• Work as a member of the clinic team to provide smooth outpatient flow and optimum patient satisfaction.

Job description

Description

In this role you will act as the team leader for assigned area. You will coordinate the activities of all staff supporting the area and interact with faculty and residents to maximize patient care, resident education and patient satisfaction. In addition, perform the full range of administrative and support functions to include assisting in coordinating patient flow through the clinic, from registration to discharge. You will work as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation.

Salary Range: $67,700.00 - $134,700.00/annually

Qualifications

Required:

• Ability to work effectively with patients,
  physicians and staff in a diplomatic and professional manner in order to
  maximize suite operations.
• Skill in prioritizing assignments and managing
  multiple tasks
• Ability to maintain Charge Worklist in
  CareConnect
• Ability to maintain Charge Document
  Reconciliation Process
• Ability to work effectively as a member of a
  team in order to provide effective patient care.
• Working knowledge of Epic CareConnect systems to
  complete on-line transactions, including appointment scheduling, procedure
  scheduling, the encounter registration system, hospital lab results and medical
  reports.
• Team Building Skills to include prior
  supervisory experience.
• Skill in monitoring complex clinician
  appointment schedules.
• Ability to elicit salient clinical information
  such as presenting complaints from patients and referring professionals, and
  make appropriate assignments based on established guidelines.
• Skill in listening perceptively, conveying
  awareness and responding to patients and visitors with health concerns using
  tact and discretion.
• Skill in speaking clearly and distinctly in
  person and over the telephone, using appropriate grammar and vocabulary in
  order to share information, effectively communicate, share and obtain
  information with persons from diverse social, economic and cultural
  backgrounds.
• Ability to triage patient issues to achieve
  resolution.
• Ability to interact diplomatically and
  sympathetically with patients, their families, and the general public in a high
  volume, continuous public contact setting.
• Skill in performing with frequent interruptions
  and/or distractions including the ability to accept equivocal circumstance and
  respond to changing priorities and deadlines.
• Typing ability to prepare forms, manuscripts and
  correspondence with speed and accuracy.
• Skill in operating a computer including work
  processing software and the ability to enter and maintain accurate patient
  appointments and schedules utilizing an on-line computer database system.
• Ability to maintain equanimity in the face of
  resistance, indifference and hostility.
• Skill in working independently and following
  through on assignments with minimal direction and in setting priorities which
  accurately reflect the relative importance of assignments.
• Ability to accept directions from supervisors
  and act promptly.
• Knowledge of medical terminology.
• Working knowledge of medical insurance plans and
  types of coverage provided.
• Spanish speaking skills - Preferred