Administrative Assistant II, Float - Urology (Westwood)

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

University of California - Los Angeles Health is seeking an Administrative Assistant II floater for the Urology department. You will check patients in and out, collect co-pays, answer calls, schedule and confirm appointments, and assist with diagnostic tests and medical records.

You will prepare charts, file documents, route refill requests, and support disability forms. Expect travel to UCLA Urology clinics for coverage as needed.

Qualifications

• Demonstrated basic knowledge of physician office policies and procedures.
• Demonstrated computer skills including word-processing, use of spreadsheets and data entry.
• Ability to communicate with medical, nursing and administrative personnel, regulatory agencies and study sponsors.
• Skill and experience operating hospital-based computer systems.
• Clear and correct grammar in written memos and reports.
• Prioritizing assignments to meet deadlines.
• Diplomatic communication with patients, families and physicians.
• Knowledge of basic medical terminology.
• Familiarity with physician office billing procedures.
• Superior typing skills for correspondence and reports.
• Willingness to travel to department clinics as assigned.

Responsibilities

• Check patients in and out, collect co-payments when appropriate.
• Answer, screen and respond to patient phone calls; schedule and confirm clinic appointments.
• Assist patients with scheduling diagnostic tests and preparing charts for visits.
• File and process medical records requests; route medication refill requests.
• Assist with processing disability and return-to-work forms.
• Travel to UCLA Urology clinics throughout the community as needed for coverage.

Skills

Patient intake

Co-pay collection

Answering calls

Phone screening

Clinic scheduling

Chart preparation

Medical records processing

Filing and documentation

Typing speed

Office billing familiarity

Communication with staff

Multitasking

Travel to clinics

Tools

Word processing

Spreadsheets

Data entry

EMR systems

Job description

As an Administrative Assistant II floater for the Department of Urology, responsibilities include checking patients in and out, collecting co-payments when appropriate, answering, screening and responding to patient phone calls, scheduling clinic appointments, confirming clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, filing, process requests for medical records, routing medication refill requests, and assist with processing disability and return-to-work forms for patients. The AA II will travel and work at other UCLA Urology clinics throughout the community as assigned by the supervisor for coverage.

Salary Range: $27.74 - $39.36 hourly

Required:

• Demonstrated basic knowledge of physician office policies and procedures.
• Demonstrated computer skills including word-processing, use of spreadsheets and data entry.
• Ability to communicate effectively with medical, nursing and administrative personnel, regulatory agencies and study sponsors.
• Skill and experience in operating office machines including hospital based computer systems.
• Skill and experience in composing clear and understandable written memos and reports using correct grammar.
• Skill in prioritizing assignments to complete work in a timely and accurate manner.
• Skill in communicating with patients, families and referring physicians with diplomacy
• Knowledge of basic medical terminology.
• Familiarity with physician office billing procedures
• Superior typing skills to prepare correspondence, reports and other written materials with speed and accuracy
• Ability to work flexible hours and travel to department clinics, as assigned.

Preferred:

• Knowledge of University's Electronic Medical Record System
• Familiarity with physician office billing procedures.
• Fluent in Spanish