Administrative Assistant II — Clinic Operations & Scheduling

Jefferson County; Jefferson (WI); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Health insurance opt Out Plan

Dental & Vision insurance

Life insurance

Wisconsin Retirement System

Health Savings Account

Deferred Compensation Program

Job summary

Jefferson County's Human Services Behavioral Health Division seeks a mid-level administrative support role for the Integrated Behavioral Health Outpatient Clinic. This position provides a wide range of office activities to support efficient operations for clients and consumers.

You will handle enrollment coordination, problem-solving related to referrals, scheduling, and clerical tasks. The role emphasizes person-centered, recovery-focused services and strong teamwork across departments.

Qualifications

• High school diploma or equivalent with 1-2 years experience or training required; or an Associate degree or equivalent combination of education and experience.
• Three years' related experience and/or training preferred.

Responsibilities

• Communicates directly with consumers to assist in enrollment and coordination of care, and processing referrals.
• Facilitates Open Access enrollment and coordinates with departments to ensure timely enrollment for consumers.
• Coordinates with team members to facilitate clinic care and treatment for consumers.
• Schedules appointments and maintains calendars to meet deadlines.
• Performs clerical and customer service duties: answering phones, greeting the public, processing mail, and ordering supplies.
• Creates, updates, and completes memos, letters, forms and reports.

Skills

Customer service

Clerical skills

Communication

Calendar management

Education

High school diploma or equivalent with 1-2 years experience

Associate degree or equivalent

Job description

Jefferson County's Human Services Behavioral Health Division seeks a mid-level administrative support role for the Integrated Behavioral Health Outpatient Clinic. This position provides a wide range of office activities to support efficient operations for clients and consumers.

You will handle enrollment coordination, problem-solving related to referrals, scheduling, and clerical tasks. The role emphasizes person-centered, recovery-focused services and strong teamwork across departments.