Administrative Assistant II - Human Services Outpatient Clinic

Jefferson County

Jefferson (WI)

On-site

USD 29,000 - 31,000

Full time

47 hours ago

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Benefits offered by this job

Health insurance

Health insurance opt Out Plan

Dental & Vision insurance

Life insurance

Wisconsin Retirement System

Health Savings Account

Deferred Compensation Program

Job summary

Jefferson County's Human Services Behavioral Health Division seeks a mid-level administrative support role for the Integrated Behavioral Health Outpatient Clinic. This position provides a wide range of office activities to support efficient operations for clients and consumers.

You will handle enrollment coordination, problem-solving related to referrals, scheduling, and clerical tasks. The role emphasizes person-centered, recovery-focused services and strong teamwork across departments.

Qualifications

High school diploma or equivalent with 1-2 years experience or training required; or an Associate degree or equivalent combination of education and experience.
Three years' related experience and/or training preferred.

Responsibilities

Communicates directly with consumers to assist in enrollment and coordination of care, and processing referrals.
Facilitates Open Access enrollment and coordinates with departments to ensure timely enrollment for consumers.
Coordinates with team members to facilitate clinic care and treatment for consumers.
Schedules appointments and maintains calendars to meet deadlines.
Performs clerical and customer service duties: answering phones, greeting the public, processing mail, and ordering supplies.
Creates, updates, and completes memos, letters, forms and reports.

Skills

Customer service

Clerical skills

Communication

Calendar management

Education

High school diploma or equivalent with 1-2 years experience

Associate degree or equivalent

Job description

ABOUT HUMAN SERVICES BEHAVIORAL HEALTH OF JEFFERSON COUNTY

Jefferson County's Human Services Behavioral Health Division serves Jefferson County residents who are experiencing mental health and substance use concerns. The Division is committed to delivering evidence-based practices and providing person-centered, recovery-focused services.

WHAT YOU WILL DO

The purpose of this position is to provide a wide range of mid-level administrative and office support activities for the Integrated Behavioral Health Outpatient Clinic to facilitate efficient operations to best meet the needs of the clients and/or consumers.

SOME ESSENTIAL RESPONSIBILITIES

Communicates directly with consumers to assist in problem-solving issues related to enrollment and coordination of care, as well as processing referrals.
Facilitates Open Access enrollment and coordinates with various departments within the agency to ensure timely and accurate enrollment for consumers.
Coordinates with team members across the agency to advance the facilitation of clinic care and treatment of consumers.
Schedules appointments and maintains calendars essential for meeting critical deadlines and timeframes.
Performs general clerical and customer service duties such as answering phones, greeting the public, answering general questions, processing mail and ordering supplies.
Creates, updates, and completes a variety of documents, including memos, letters, forms and reports.

Requirements:

High school diploma or equivalent with one to two years' experience and/or training required; or an Associate degree; or an equivalent combination of education and experience

Preferred Requirements: