Behavioral Health Admin & Scheduling Specialist

Wmyhealth; City of Albany (NY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

Whitney M. Young Jr. Health Center seeks an Administrative Resource Specialist – Behavioral Health to provide frontline administrative support for the behavioral health team.

The role includes EMR-based scheduling, registration, patient communications, and coordinating referrals while ensuring HIPAA and patient confidentiality compliance. Responsibilities include processing registrations, validating insurance, handling prior authorizations, collecting co-pays, and supporting daily financial

Qualifications

• High school diploma or GED required.
• Experience in a health care setting preferred.
• Typing speed minimum 60 wpm and strong computer skills.
• Able to work independently and as part of a team.
• Good oral and written communication skills mandatory.

Responsibilities

• Handle patient information and support behavioral health services.
• Schedule appointments and manage EMR functions such as registration and phone encounters.
• Answer phones promptly and route to appropriate staff.
• Manage patient registrations, eligibility, and co-pays.

Skills

Communication skills

Typing 60 wpm

Team player

Education

High school diploma

GED

Associate degree

Bachelor’s degree

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

Whitney M. Young Jr. Health Center seeks an Administrative Resource Specialist – Behavioral Health to provide frontline administrative support for the behavioral health team.

The role includes EMR-based scheduling, registration, patient communications, and coordinating referrals while ensuring HIPAA and patient confidentiality compliance. Responsibilities include processing registrations, validating insurance, handling prior authorizations, collecting co-pays, and supporting daily financial