Administrative Assistant II

Cleveland Clinic; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic in Cleveland, OH is seeking an Administrative Assistant to support health care professionals by handling scheduling, communications, and front-desk tasks. This role requires strong organizational skills and the ability to manage multiple duties in a busy environment.

You will greet patients, answer calls, prepare reports and correspondence, and assist with special projects across departments.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Minimum three years of office experience.
• Typing proficiency 35 wpm with accuracy preferred.
• Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Greet customers and answer/triage phone calls.
• Administer calendar and schedules management.
• Compose correspondence and prepare reports, forms, and presentation materials.
• Provide coverage in front-end, registration, and related areas.
• Coordinate management functions and assist with special projects.
• Perform other duties as assigned.

Skills

Customer service

Phone triage

Calendar management

Correspondence writing

Microsoft Office

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Microsoft Office Suite

Job description

Performs a variety of duties to support assigned health care professionals such as scheduling, handling phone calls, greeting customers and correspondence. Assists with special projects and management functions.

Responsibilities

• Manages and prioritizes multiple assignments simultaneously and effectively such as, acting as a liaison between internal and external customers by greeting customers, answer and triage phone calls.
• Administers calendar and schedules management.
• Composes and prepares a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.
• Provides coverage of other areas such as front end, point of service and registration.
• Coordinates management functions and assists in special projects.
• Other duties as assigned.

Education

• High School Diploma or GED.
• Associate's Degree preferred.

Certifications

• None required.

Complexity of Work

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience

• Three years office experience.
• Typing proficiency of 35 wpm with accuracy preferred.
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point).
• Experience may be assessed with an on-line Skills Assessment.

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 20 pounds

Personal Protective Equipment

• Follows standard precautions using personal protective.

Pay Range

Minimum hourly: $16.47
Maximum hourly: $23.61
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).